Brookaire Company

Director, Software Engineering – Customer Experience Platforms

Brookaire Company

full-time

Posted on:

Location Type: Remote

Location: Florida • Maryland • United States

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Job Level

Lead

Tech Stack

CloudDistributed SystemsDrupal

About the role

  • Lead the architecture, development, enhancement, integration, and maintenance of CFA Institute’s customer experience platforms, including CMS and Salesforce.
  • Define and govern a composable digital experience architecture leveraging headless CMS, Salesforce platform capabilities, and API-first integration patterns.
  • Architect scalable, secure, and extensible solutions enabling personalized, omnichannel customer journeys.
  • Ensure alignment with enterprise architecture standards, integration patterns, and security frameworks.
  • Conduct “as-is” and “to-be” architecture assessments across CMS and Salesforce ecosystems to drive modernization and scalability.
  • Own engineering strategy and delivery for enterprise CMS platforms (Acquia/Drupal), including headless and hybrid architectures.
  • Enable content lifecycle management, publishing workflows, localization, and multi-channel content distribution.
  • Ensure seamless integration between the CMS and various downstream digital channels.
  • Lead engineering ownership of Salesforce platform ecosystem (e.g., Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud as applicable).
  • Define and govern Salesforce architecture, including data model, integration patterns, and extensibility strategy.
  • Oversee development of custom applications, automations, and integrations using Salesforce platform capabilities.
  • Ensure scalability, data integrity, security, and performance of Salesforce environments.
  • Partner with business stakeholders to enable customer lifecycle management, engagement, and revenue operations.
  • Define and oversee integration strategy across CMS, Salesforce, identity platforms, data platforms, and enterprise systems.
  • Ensure robust API and event-driven integration patterns enabling real-time customer data exchange and orchestration.
  • Oversee identity and access management (SSO, OAuth2, SAML) and customer identity resolution.
  • Enable customer 360 data architecture in partnership with Data & Analytics teams.
  • Ensure high-quality delivery of customer-facing digital platforms with strong SLAs and reliability.
  • Maintain CI/CD pipelines, DevSecOps practices, and release governance for CMS and Salesforce platforms.
  • Oversee vendors supporting CMS, Salesforce, and digital experience capabilities and services.
  • Architect solutions supporting customer acquisition, engagement, retention, and monetization models.
  • Enable capabilities such as subscriptions, customer segmentation, campaign orchestration, and partner experiences.
  • Serve as senior technical advisor for digital experience and CRM-related initiatives.
  • Enable telemetry across CMS and Salesforce platforms to support customer behavior analytics and journey optimization.
  • Support personalization engines, segmentation, and campaign performance tracking.
  • Evaluate AI/ML use cases for content personalization, recommendations, and automation.
  • Build, mentor, and develop high-performing engineering teams, including both FTE and vendor resources.
  • Drive capability development in platform engineering, interoperability standards, and modern architecture patterns.
  • Foster a culture of accountability, experimentation, and continuous improvement.
  • Collaborate across Product, Education, Partnerships, Security, and Enterprise Architecture to ensure shared understanding of technical direction and priorities.

Requirements

  • Bachelor’s degree required; master’s degree or equivalent experience preferred.
  • 8+ years of progressive software engineering and platform experience, including enterprise-scale architecture and distributed systems.
  • 3+ years of managerial experience with responsibility for people leadership, platform delivery, and operational outcomes.
  • Demonstrated experience designing and delivering multi-tenant SaaS or API-first platforms serving enterprise or B2B clients.
  • Experience with Salesforce platform (Sales, Service, Experience, Marketing Cloud).
  • Experience with enterprise CMS platforms (headless or hybrid).
  • Experience integrating enterprise systems such as CRM, CMS, identity providers, and analytics platforms.
  • Experience designing customer experience platforms and omnichannel architectures.
  • Familiarity with customer data platforms (CDPs), personalization tools, and marketing technologies.
  • Strong understanding of secure architecture, identity and access management, compliance considerations, and data governance.
  • Excellent communication skills with the ability to translate complex technical concepts into business-relevant language for senior leaders and external partners.
  • Demonstrated ability to lead large-scale digital programs with high organizational visibility.
  • Excellent analytical, consulting, and problem-solving skills.
Benefits
  • Comprehensive health coverage for you and your family
  • Generous leave and time off
  • Competitive retirement plans
  • Flexible work options
  • Wellness, education, and support programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceCMSheadless CMSAPI-first integrationAcquiaDrupalCI/CDDevSecOpsSaaSdata architecture
Soft Skills
leadershipcommunicationanalytical skillsproblem-solvingconsultingcollaborationaccountabilitycontinuous improvementmentoringstrategic thinking