BronxWorks

Administrative Assistant

• Manage the reception desk and greet clients entering the office.
• Answer office phone, record and pass messages to relevant staff.
• Purchase office supplies and/or equipment, including maintaining appropriate documentation of purchasing decisions and submitting purchase orders, packing slips, and invoices to the fiscal department on a timely basis.
• Utilize purchasing software including Nexonia/Emburse to submit accurate and timely records for Expenses, Purchasing, and Billing.
• Submit staff reimbursement requests to the fiscal department in a timely and accurate manner.
• Maintain inventory log on a monthly basis for all items, equipment, and furniture purchased, transferred, traded in, or discarded.
• Maintain Critical File to ensure site compliance with regulatory agencies such as Department of Health, Department of Labor, etc.
• Ensure that all office equipment is in working condition.
• Scan, log, and file charts for discharged clients.
• File and copy client documents and charts.
• Enter client data into relevant databases (StreetSmart, AWARDS, and CARES).
• Manage reception desk and greet clients entering the office.

Attorney

• Provide direct supervision to three staff attorneys across Crime Victims, Domestic Violence, and Immigration practice areas, ensuring high-quality client advocacy and legal assistance.
• Foster a collaborative team environment that prioritizes holistic client advocacy.
• Conduct regular case reviews, provide feedback, and assist attorneys with complex legal strategies.
• Ensure assigned programs operate in compliance with applicable contractual, legal, and ethical requirements.
• Maintain up-to-date knowledge of relevant laws and best practices in crime victims' rights, domestic violence advocacy, and immigration law.
• In collaboration with the vice president of legal services, help to set the strategic direction for BronxWorks Legal Services programs, with a particular focus on a designated portfolio consisting of immigration, domestic violence, and crime victim legal services programs.
• Responsible for program development, operation, and quality within the assigned portfolio and as directed by the vice president of legal services with respect to other programs within the department.
• Supervise all staff attorneys within the assigned portfolio.
• Provide appropriate and timely training, coaching, mentoring, regular supervision, evaluation, and feedback.
• Implement processes to ensure high standards of legal representation, client advocacy and effective supervision of all aspects of legal assistance.
• Ensure required program deliverables are timely met.
• Develop and maintain practice guidance and templates, staff training, and ongoing professional development.
• Develop and implement policies and procedures for best practices and service quality.
• Develop metrics, reports, and dashboards to evaluate and communicate program performance against contract deliverables.
• Timely submit all required grant reporting.
• Timely address requests and recommendations from the continuous quality improvement specialist for the legal services department.
• As needed, represent the legal services department and organization with funding agencies, provider networks and coalitions, and internal leadership groups.
• Build relationships with BronxWorks programs, community organizations, advocates, government agencies, elected officials, and provider networks.
• Attend meetings, participate in networks and coalitions, and build partnerships to promote organizational, department, program, and client interests.
• Ensure legal services personnel effectively collaborate with other BronxWorks programs and external resources to comprehensively address client needs.
• May engage in direct client casework and legal representation, as may be appropriate and needed due to case complexity, legal importance, staffing vacancies, or other factors.
• Oversee creation of program materials, such as reports, proposals, website content, annual impact report, social media, and similar content.
• Collaborate with the vice president to co-facilitate department meetings, including setting agendas and leading discussions.
• Perform other duties as assigned.

Immigration Supervising Attorney

Security Engineer

• Supervise security personnel
• Train security staff in safety measures on a regular basis
• Ensure Fire drills; are conducted for each shift monthly
• Recommend security measures and equipment to the facility director
• Attend regular staff meetings.
• Meet with facility and social services director on a regular basis to report any unusual incidents
• Ensure compliance mandated reporting involving incidents
• Submit staff time sheets and monitoring of time and leave for all security staff. Submit Management Report Monthly
• Maintain a tickler file, in conjunction with the human resources department, on all security staff to ensure that all required licenses and certificates are current
• Attend staff training sessions
• Meet monthly with program coordinator and/or program director for supervision
• Perform additional duties assigned by the manager.

Security Coordinator

Program Manager

• Assist the Program Director in the overall management and strategic planning of the program
• Provide direct supervision and support to program staff, including supervisors, case managers, specialists, and administrative staff
• Oversee day-to-day operations to ensure services are delivered effectively and in alignment with program goals and contractual requirements
• Monitor staff performance, conduct regular supervision, and support professional development and training
• Ensure timely and accurate documentation in case management systems and assist with quality assurance reviews
• Collaborate with internal departments and external partners to support program coordination, client needs, and community engagement

Assistant Program Director

Manager

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load for a diverse client population.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on and off-site.
• Provide group counseling as assigned by the program director.
• Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports on a monthly basis, or more frequently as required.
• Report to, and meet with, supervisor on a monthly basis.
• Conduct home visits and other field work, as required.
• Perform additional duties as assigned.

Administrative Assistant

Immigration Supervising Attorney

Security Coordinator

Assistant Program Director

Case Manager