BronxWorks

Software Engineer

• Work with PACT/RAD development program to connect residents with employment opportunities. • Work as part of a team to help residents of a PACT/RAD-converted housing development secure long-term, sustainable employment. • Work with connecting residents with employment and training opportunities created through the Section 3 federal program, which mandates that economic opportunities generated by HUD-assisted projects go to low- and very low-income residents. • Build and maintain relationships with employer partners including construction companies, property management firms, service providers, and other stakeholders involved in the PACT/RAD development and community. • Serve as the primary contact for employers interested in partnering with the program for recruitment and hiring. • Provide supportive services to help residents maintain employment and advance their careers. • Ensure timely and accurate documentation in compliance with all reporting requirements. • Ensure program meets contractual goals and reporting requirements. • Actively participate in program and with the team, including funder, property management, Resident association, etc. • Coordinate with external workforce development agencies, training partners, and community stakeholders to expand opportunities for residents. • Collaborate with the property management team to identify and address resident needs. • Maintain accurate and timely records of all client interactions, job placements, and employment outcomes. • Track and report on program performance metrics and Section 3 hiring goals, if required. • Submit regular reports to program management, funders, and government agencies, as required. • Perform all other duties and tasks assigned.

Job Developer

QA Engineer

• Conduct regular case file audits to ensure documentation is accurate, complete, and in compliance with internal policies and funder requirements
• Monitor data entry for accuracy in databases and management systems (e.g., Salesforce)
• Prepare QA reports and track trends in errors or deficiencies
• Collaborate with staff to correct errors and provide guidance on documentation standards
• Maintain up-to-date knowledge of program policies, funder requirements, and best practices
• Assist with the development and implementation of quality assurance protocols
• Participate in internal reviews and assist with external audits or monitoring visits
• Maintain records of QA findings and provide feedback to program leadership
• Design, implement and maintain a variety of audit tools, assessments, surveys, reports, key performance indicators (KPIs), data systems, and dashboards that effectively track, evaluate, monitor and communicate: program impact, performance against targets, compliance with contractual and legal obligations, risk mitigation action plans, client experiences in receiving program services, efficiency, and other relevant data points as needed
• Provide and/or facilitate effective staff training in relevant areas (both at orientation and ongoing), such as regarding case administration procedures, applicable law and regulations, contract requirements, agency and program policies and procedures, data systems and data entry protocols, and the use of data toward programmatic improvement.
• Track and take appropriate steps to ensure staff compliance with agency and program training requirements
• Monitor completion of on time case noting/assessments/required document collection
• Evaluate contacts and service engagements ensuring the quality of service, excellence in professionalism, sensitivity, accuracy and timeliness are provided to the clients; document all fact findings, identify trends, training gaps and provide recommendations for improvements to management
• Communicate outcomes of QA audits to managers and leads, and clearly recommend individual coaching opportunities for staff

Quality Assurance Specialist

Human Resources

• Facilitate and directly support talent acquisitions and new hire onboarding processes
• Lead and support various HR projects and initiatives
• Accurately update Human Resources (HR) reports in a timely ongoing manner.
• Post vacancies, ensuring accuracy of job titles, codes, and descriptions.
• Oversee full onboarding cycle, ensuring accurate documentation review, completion of pre-employment checks, generating offer letters, and providing consistent updates to hiring managers.
• Coordinate and conduct new employee orientation (NEO), ensuring compliance.
• Collaborate with HR team to participate in career fairs.
• Process and track criminal background check screenings and other pertinent clearances as needed.
• Create ADP profiles for new hires as needed while maintaining accurate data entry.
• Maintain and foster candidate experience by providing support through the onboarding experience from beginning to end.
• Assist with filling, drafting memos, and collecting agency/employee documents
• Assist with the collection of documents for audits and submission of proposals as needed.
• Maintain electronic personnel files, ensuring complete and accurate documentation.
• Perform additional duties assigned by manager.

Human Resources Specialist

Director

• Ensure that the facility is maintained, sanitary, and compliant with city, state, and funder regulations.
• Supervise operations staff and oversight for 24 hour security, fire safety, crisis intervention, and communications.
• Manage on-site human resources functions, including staff hiring, evaluation, supervision, training, and termination
• Plan, develop and implement program policy for the facility
• Participate in fundraising activities and lead or coordinate proposal writing.
• Develop and implement new program components as needed.
• Manage the collection and presentation of clients, administrative, and program data.
• Develop and manage the annual operating budget
• Represent agency at interagency meetings
• Perform additional duties assigned by VP of family shelters.

Job Developer

Quality Assurance Specialist

Human Resources Specialist

Facility Director