Bron Tapes

Customer Service Representative II

Bron Tapes

full-time

Posted on:

Location Type: Office

Location: Denver • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $22 - $32 per hour

About the role

  • Assist customers with placing orders
  • Handle inbound phone calls
  • Support company sales goals
  • Communicate inventory issues to appropriate personnel
  • Provide order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
  • Maintain close and effective communication with co-workers in sales, office, and warehouse
  • Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents
  • Support local and company-wide sales goals
  • Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history
  • Assess/qualify new leads for sales representative engagement adhering to process
  • Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments

Requirements

  • Minimum 3 years’ experience in customer service
  • Thrive in fast paced office with ability to multi-task
  • Strong basic math skills for conversion of different units of measure, both metric and imperial
  • Proficient with Microsoft 356; intermediate skills in Excel
  • Experience with NetSuite required
  • Experience with HubSpot desired
  • Ability to independently prioritize and manage workload effectively
  • High School Diploma or GED/Equivalent is required
Benefits
  • 401k with match (after 60 says of employment)
  • Medical – United Healthcare
  • Dental – United Healthcare
  • Vision – United Healthcare
  • Flexible Spending Accounts
  • Short- and Long-Term Disability Insurance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
  • ID Theft Protection
  • Paid Vacation and Sick Time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebasic math skillsMicrosoft 365ExcelNetSuiteHubSpot
Soft Skills
multi-taskingcommunicationprioritizationworkload management
Certifications
High School DiplomaGED