Bromcom

Customer Success Manager

Bromcom

full-time

Posted on:

Location Type: Hybrid

Location: Cardiff • United Kingdom

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About the role

  • Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
  • Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
  • Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
  • Respond to Welsh customers on Community.
  • Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
  • Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
  • Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
  • Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
  • Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.

Requirements

  • Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements
  • Education MIS exposure
  • Excellent communication and presentation skills, with the ability to engage confidently
  • Ability to learn and adapt as our software changes
  • Self-organised and a self-starter
  • Excellent people skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Bromcom product knowledgereport buildingtroubleshootingeducation MIS exposure
Soft Skills
excellent communication skillspresentation skillsengagement skillsself-organisedself-starterexcellent people skills