Bromcom

Sales

• Oversee day-to-day objectives and act as first point of contact for the SbyS team.
• Driving and enforcing high call engagement and delivering KPI outcomes as a team.
• Working closely with the Pre sales function to support product demonstrations and Module specific expert sessions.
• Leading by example - Contributing and driving exemplar end to end sales processes and conversion.
• Managing the SDR function - Mentoring and driving the SDR function i.e. cold/warm calling strategies/building out SDR playbooks and emailing strategies to support lead gen across the entire sales team, etc.
• Conducting weekly 121, forecast and lead calls to drive pipeline hygiene, lead and pipeline hygiene/conversion.
• Proactive approach/mindset: Working cross departmentally to execute/conversion long cycle complex sales.
• Ensure incoming leads are followed up rigorously.
• Maintain strong D365 pipeline hygiene: ownership, naming conventions, next steps, enthusiasm notes.
• Ensure consistent sales journey quality and full CRM recording of activities.
• Lead targeted outreach to key school cohorts based on actionable insights.
• Drive sales-line coverage reliability, with rota management and missed-call reduction.
• Coordinate with Product, Customer Care and Marketing to align messaging and readiness.
• Champion Dynamics workflows such as contract templates and welcome pack processes.

Sales Team Leader

Customer Success Manager

• Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
• Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
• Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
• Respond to Welsh customers on Community.
• Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
• Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
• Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
• Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.

Customer Success Manager, Welsh Speaking

• Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
• Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
• Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
• Respond to Welsh customers on Community.
• Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
• Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
• Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
• Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
• Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.

Chief Marketing Officer

• Develop the marketing strategy and drive brand presence and lead generation
• Manage a high-performing marketing team
• Oversee marketing performance
• Lead GTM campaigns
• Drive alignment between marketing, sales, product and customer success

Sales Team Leader

Customer Success Manager, Welsh Speaking

Customer Success Manager

Head of Marketing