Broke+Schön

Operations

• Organisation und Steuerung der operativen Abläufe entlang unserer Supply Chain – von der Produktion bis zum Verkauf in Store und Online-Shop
• Koordination internationaler Transporte (z. B. Seefracht aus Asien) inklusive Kommunikation mit Speditionen und Zollpartnern
• Hauptansprechperson für unseren 3PL-Fulfillment-Dienstleister: Überwachung von Performance, Prozessen und Beständen
• Prozesskoordination zwischen Einkauf, Fulfillment, Stores und Finance
• Monitoring von KPIs (Lieferzeiten, Fulfillment-Performance, Transportkosten etc.) und Ableitung von Verbesserungsmaßnahmen
• Optimierung bestehender Workflows und Tools zur Steigerung von Effizienz, Transparenz und Skalierbarkeit
• Bearbeitung operativer Themen im Tagesgeschäft – von Store-Nachlieferungen bis zu logistischen Sonderfällen
• Enge Abstimmung mit der Geschäftsführung bei Planung, Priorisierung und Umsetzung operativer Projekte

Operations & Logistics Manager – All Genders

Customer Success Manager

• Development, maintenance and restructuring of the existing CRM setup in Klaviyo (including flows, segmentation, triggers, automations)
• Design, planning and execution of cross-channel CRM campaigns (email, SMS, push, loyalty, postcard actions)
• Building a customer lifecycle framework from onboarding to re-activation
• Conducting A/B tests, performance analyses and deriving data-driven recommendations
• Continuous optimization of KPI-driven campaigns (open rate, CTR, CVR, unsubscribe rate, CLV, repeat purchase rate)
• Close collaboration with Design & Content for the creative implementation of newsletters and automations
• Management of CRM-related budgets, incentives and loyalty programs
• Ensuring data quality, GDPR compliance and tracking (e.g., via UTM, Shopify, Klaviyo Analytics)
• Reporting and presenting results to management and the marketing team

CRM Manager

Ecommerce

• Product presentation: Ensure a consistent, target‑group‑oriented presentation of all items in the online shop
• Onsite merchandising: Design and structure attractive product categories for an engaging and intuitive user experience
• Product data maintenance: Maintain and optimize product descriptions in the shop system — including precise measurements and SEO‑relevant content
• SEO & content: Search‑engine‑optimized categorization, descriptions, and ongoing development of landing pages
• Assortment management: Ongoing oversight of the product portfolio and strategic placement in the shop to increase revenue
• Trend analysis: Monitor market movements and competitor activity in fast fashion
• Continuous optimization: Contribute your own ideas and analyze existing processes
• Teamwork: Close collaboration with the marketing team and acting as an interface to purchasing

Operations & Logistics Manager – All Genders

CRM Manager

E‑Commerce Merchandising Specialist – Part‑time, Working Student