Broke+Schön

Customer Support

• You handle all customer inquiries and serve as the first point of contact for our community
• You manage requests across multiple channels such as email, phone and social media
• You find quick, pragmatic, and customer-focused solutions for every concern — e.g., questions about orders, returns or our products
• You maintain and update customer records in our CRM system and ensure clear documentation
• You record customer feedback and help us continuously improve our processes and customer service
• You work closely with our purchasing team, our stores and our external logistics partner

Customer Service Agent – Working Student