Broadvoice

People Operations Specialist

Broadvoice

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for first-level employee support for HR, Benefit and Payroll related inquiries
  • Monitor and respond to HR tickets ensuring timely, accurate, and service-oriented support
  • Escalate complex issues to appropriate people team members
  • Track common questions and assist in identifying opportunities for process improvement
  • Maintain accurate employee data within the HRIS system (employee records, job changes, compensation updates, etc.)
  • Process employee lifecycle transactions including transfers, promotions, and terminations
  • Partner with HRBP and Payroll as needed on standard reporting, audits and needed analysis
  • Develop process documentation and surface system or workflow improvement opportunities
  • Provide administrative and operational support to HRBPs, Payroll Manager and Head of People
  • Support onboarding and offboarding related activities as needed
  • Partner on performance review cycles, engagement initiatives, and other people team projects
  • Provide partnership and support to Payroll function as needed
  • Support employee engagement events and culture initiatives

Requirements

  • 2–4 years of experience in HR, People Operations, or related supportive role
  • Experience working with HRIS platforms
  • Experience in a ticketing or shared services environment is a plus
  • Strong attention to detail and commitment to data accuracy
  • Ability to prioritize tasks and manage multiple deadlines
  • Strong written and verbal communication skills
  • Experience maintaining confidentiality and handling sensitive information with discretion
  • Experience supporting various HR projects
  • Understanding of CA/Non-CA HR compliance and employment practices
  • Collaborative mindset and willingness to learn
Benefits
  • Grow Your Career
  • Enjoy Flexibility
  • Community & Culture
  • Make an Impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRISemployee lifecycle transactionsdata accuracyprocess documentationreportingauditsperformance review cyclesemployee engagementconfidentialityHR projects
Soft Skills
attention to detailtask prioritizationtime managementwritten communicationverbal communicationcollaborationwillingness to learnservice-oriented supportproblem-solvingdiscretion