Broadsign

Technical Support Specialist – Programmatic

Broadsign

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

CloudJavaScriptLinuxSQL

About the role

  • Responding and resolving escalated technical questions from internal and external clients
  • Deliver an outstanding customer service experience
  • Tracking and documenting issues in the case management system
  • Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company
  • Maintenance/evolution of Operations back-end infrastructure
  • Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems.
  • Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams

Requirements

  • College diploma or university degree in an IT-related field (equivalent experience considered).
  • Excellent written and spoken English; other languages are a plus.
  • 2+ years in a Senior/Second-level Support, DataOps, SRE, SysAdmin, or Technical Business Analyst role.
  • Demonstrate impeccable customer service skills by closing cases with a solution or more education (going further than “I can’t reproduce it”).
  • Strong problem-solving skills and ability to think “outside the box.”
  • Strong proficiency in SQL (complex queries) and REST APIs.
  • Solid understanding of Linux and Database concepts.
  • Deep understanding of data structures & algorithms. Being able to code is a huge asset.
  • Experience with cloud solutions and familiarity with HTML/JavaScript is preferred.
  • Ability to work remotely in a secluded setting while collaborating virtually.
  • Experience in Programmatic Advertising is an asset, but not required.
Benefits
  • €500 annual Wellness fund for mental/physical health and office-related expenses.
  • Competitive vacation package plus 5 floater days.
  • Training & development opportunities with a yearly budget to support professional growth and 3 paid training days.
  • Unlimited online mental health support through BetterHelp for you and your family.
  • Fully remote work options.
  • Parental leave salary supplement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLREST APIsLinuxDatabase conceptsdata structuresalgorithmsHTMLJavaScriptcloud solutionstechnical problem-solving
Soft Skills
customer servicewritten communicationverbal communicationproblem-solvingcollaborationknowledge sharingtraininganalytical thinkingcreativityadaptability