Broadsign

Support Engineer

• Responding and resolving escalated technical questions from internal and external clients
• Deliver an outstanding customer service experience
• Tracking and documenting issues in the case management system
• Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company
• Maintenance/evolution of Operations back-end infrastructure
• Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems.
• Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams

Technical Support Specialist – Programmatic