Broadridge

Senior Technical Analyst – Managed File Transfer

Broadridge

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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Job Level

Senior

Tech Stack

AWSCloudLinuxPerlUnix

About the role

  • Provide operational support for file transfer applications using SFTP, FTPS, FTP, HTTPS, Connect:Direct, and PGP encryption.
  • Support IBM Sterling File Gateway (SFG) and Sterling B2B Integrator (B2Bi) file transfer operations, including monitoring, issue resolution, and partner transmission support.
  • Provide operational support for AXWAY MFT platforms, including monitoring, job failures, and connectivity issues.
  • Support IBM Connect:Direct in on-premise and AWS cloud environments.
  • Monitor file transfers using enterprise monitoring and automation tools in a 24x7 operations environment.
  • Perform daily environment health checks, including MFT application availability, disk space, file system usage, and queue/backlog monitoring, service status, and connectivity validation.
  • Troubleshoot and support issues related to PERL scripts, UNIX shell scripts, and Windows batch/PowerShell scripts (no script development or maintenance).
  • Provide external client support during production transmission issues and ensure timely updates.
  • Analyze recurring incidents and work closely with L3/engineering teams to reduce repeat issues and improve platform stability.
  • Assist in creating and maintaining operational dashboards and reports for monitoring, SLA tracking, and trend analysis.
  • Participate in incident, problem, and change management processes.
  • Provide out-of-office hours and weekend on-call support as part of the operations rotation.
  • Maintain and update operational documentation, SOPs, and runbooks.

Requirements

  • 3+ years of experience with Managed File Transfer (MFT) solutions.
  • Hands-on operational experience with IBM Sterling File Gateway (SFG), Sterling B2B Integrator (B2Bi), IBM Connect:Direct, Sterling Secure Proxy (SSP), Sterling External Authentication Server (SEAS), Sterling Control Center, AXWAY MFT.
  • Ability to troubleshoot and analyze B2Bi business processes and transmission workflows.
  • Experience supporting 24x7 mission-critical applications.
  • Strong working knowledge of UNIX/Linux and Windows operating systems.
  • Understanding of file transfer security concepts such as certificates, encryption, authentication, and ciphers.
  • Ability to analyze logs, identify root causes, and implement temporary fixes or workarounds.
  • Experience collaborating with L3 teams for root cause analysis and permanent resolution.
  • Good communication skills with the ability to interact with clients, vendors, and internal stakeholders.
  • Strong organizational skills and ability to manage multiple incidents simultaneously.
Benefits
  • Professional development opportunities
  • 8,500+ online courses available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SFTPFTPSFTPHTTPSPGP encryptionIBM Sterling File GatewaySterling B2B IntegratorAXWAY MFTPERL scriptsUNIX shell scripts
Soft Skills
communication skillsorganizational skillstroubleshootinganalytical skillsclient supportcollaborationincident managementproblem managementchange managementtime management