British Swim School

Community Outreach, Customer Success Associate

British Swim School

part-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

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Salary

💰 $17 - $20 per hour

About the role

  • Answer inbound phone calls, emails, and online inquiries from prospective and current families
  • Manage customer inquiries, class adjustments, and general support requests
  • Make outbound calls to new and existing leads to support enrollment growth
  • Maintain accurate customer records and call notes in the CRM
  • Track lead follow-ups and enrollment outcomes
  • Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
  • Identify and coordinate opportunities for water safety presentations, booths, and local events
  • Represent British Swim School at community outreach and marketing initiatives (including occasional evenings/weekends)
  • Track outreach activities and report on results
  • Monitor local competitors and identify community-based opportunities
  • Propose and help execute local promotions and outreach ideas

Requirements

  • High School Diploma or Equivalent
  • Customer Service and/or Sales experience - 1 year (preferred)
  • Friendly, confident communicator with a positive, professional demeanor
  • Strong customer service skills; sales or enrollment experience is a plus
  • Comfortable using phone systems, CRM tools, and basic technology
  • Organized, reliable, and able to manage multiple priorities
  • Willingness to attend local events during evenings or weekends as needed
  • Bilingual English/Spanish preferred (not required)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales experienceenrollment experienceCRM toolsphone systemsrecord keepinglead trackingevent coordinationoutreach activitiespromotional execution
Soft Skills
communicationorganizationreliabilitymultitaskingfriendlinessconfidenceprofessionalismrelationship buildingpositive demeanorwillingness to attend events
Certifications
High School Diploma or Equivalent