British Swim School

Manager

• Serve as the on-deck supervisor 3–4 evenings per week; resolve instructor, parent, and facility issues in real time.
• Build meaningful connections with parents and students.
• Enforce British Swim School safety protocols and water-survival curriculum.
• Fill in to teach classes or serve as the lifeguard on duty when needed.
• Promote reviews and referrals during parent interactions.
• Process enrollments, transfers, cancellations, and make-up requests in Jackrabbit.
• Answer calls, texts, and emails during office hours (Mon–Fri, 12:00 PM–4:00 PM) and log all interactions.
• Respond to every new web/Facebook/phone inquiry within 15 minutes via call, text, or email.
• Follow the British Swim School sales script to close enrollments.
• Log all contacts and track lead stages in the CRM to measure conversion rates.
• Create staff schedules, manage time-off requests, and approve payroll hours.
• Lead monthly in-service training sessions.
• Coach instructors on lesson quality and parent communication.
• Maintain digital records for lifeguard/CPR credentials and schedule renewals.
• Represent the school at local events and collect photos and stories for marketing.

Aquatics Assistant Manager