British Swim School

Call Center Representative

• Engage with potential customers over the phone, providing information about our swim lessons and water safety mission.
• Answer inquiries and address concerns in a friendly and professional manner.
• Promote the benefits of our programs and guide families through the enrollment process.
• Maintain accurate records of customer interactions and follow-up activities.
• Achieve sales targets by enrolling students in our swim programs.
• Collaborate with the Aquatics team to stay informed about class schedules, promotions, and updates.
• Contribute to the overall success of British Swim School Bay Area by ensuring a high level of customer satisfaction.

Call Center Sales Representative

Social Media Manager

• Create and schedule at least 10 original posts per week across Facebook and Instagram, including photos, graphics, stories, and carousels that align with our brand voice.
• Produce and edit at least 5 high-quality Reels per week on Instagram, focusing on fun swim lessons, behind-the-scenes footage, tips, and user-generated content to boost engagement.
• Learn to use platforms like HubSpot and SOCi for content management, scheduling, analytics, and campaign optimization (training provided).
• Monitor social media trends, audience interactions, and performance metrics to refine strategies and increase followers, likes, shares, and conversions.
• Collaborate with our marketing team to align content with seasonal promotions, events, and enrollment drives.
• Respond to comments, messages, and reviews in a timely, professional manner to foster community relationships.
• Track and report on key performance indicators (KPIs) such as reach, engagement rates, and lead generation from social channels.

Social Media Content Creator

Customer Support

• Answer calls, manage online chat, and respond to emails
• Make outbound calls as needed on leads like daycare centers, preschools, mother’s groups, etc in conjunction with marketing initiatives
• Manage and resolve customer issues and complaints
• Provide customers with product and service information
• Accurately enter new customer information into system
• Update existing customer information
• Process payments, class changes, move-ups, orders, forms, and applications
• Identify and escalate priority issues
• Make follow-up and outbound calls as needed to follow up on leads
• Enters roll (attendance) sheets into JR
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports
• Attend in person staff meetings as required
• Stay informed with current and upcoming events and promotions in the local marketplace

Business Development, Customer Service Representative

• Focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns
• Deliver exceptional solution-oriented customer service
• Process enrollment requests as needed and answer questions