British Swim School

Customer Support

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Process cancellations, online enrollments, account updates, and billing adjustments.
• Follow SOPs accurately and consistently.
• Attend occasional local off-site events (must be able to drive).
• Represent brand with energy and professionalism.

Call Center Sales, Customer Care Specialist

Business Development Rep

• Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.
• Manage customer inquiries and support requests, ensuring every family feels valued.
• Proactively reach out to and build long-term partnerships with local schools, preschools, daycares, HOAs, and community groups.
• Identify and coordinate opportunities for water safety presentations, booths, and local events to increase brand awareness.
• Represent British Swim School at community events (occasional evenings/weekends as needed).

Community Outreach – Business Development Lead

Customer Success Manager

• Answer inbound phone calls, emails, and online inquiries from prospective and current families
• Manage customer inquiries, class adjustments, and general support requests
• Make outbound calls to new and existing leads to support enrollment growth
• Maintain accurate customer records and call notes in the CRM
• Track lead follow-ups and enrollment outcomes
• Build relationships with local schools, preschools, daycares, HOAs, libraries, faith organizations, and community groups
• Identify and coordinate opportunities for water safety presentations, booths, and local events
• Represent British Swim School at community outreach and marketing initiatives (including occasional evenings/weekends)
• Track outreach activities and report on results
• Monitor local competitors and identify community-based opportunities
• Propose and help execute local promotions and outreach ideas

Community Outreach, Customer Success Associate

Bilingual

• Build the Next Generation of Lifeguards and Swim Instructors by taking the helm of our aquatic team.
• Ensure the British Swim School program is delivered according to the brand's safety standards.
• Manage a team of Swim Instructors, participating in ongoing training and engaging with customers.
• Serve as the primary Authority on Site for health code compliance.
• Oversee staff scheduling to ensure 100% coverage and act as the escalated point of contact for client concerns.

Call Center Sales, Customer Care Specialist

Community Outreach – Business Development Lead

Community Outreach, Customer Success Associate

Bilingual Aquatics Manager – English, Spanish