Aquatics Assistant Manager

British Swim School

Aquatics Assistant Manager overseeing pool operations and customer service at British Swim School. Managing staff, ensuring safety protocols, and enhancing customer experience at multiple locations.

Posted 7/11/2026part-timeGrand Prairie • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the on-deck supervisor 3–4 evenings per week; resolve instructor, parent, and facility issues in real time.
Build meaningful connections with parents and students.
Enforce British Swim School safety protocols and water-survival curriculum.
Fill in to teach classes or serve as the lifeguard on duty when needed.
Promote reviews and referrals during parent interactions.
Process enrollments, transfers, cancellations, and make-up requests in Jackrabbit.
Answer calls, texts, and emails during office hours (Mon–Fri, 12:00 PM–4:00 PM) and log all interactions.
Respond to every new web/Facebook/phone inquiry within 15 minutes via call, text, or email.
Follow the British Swim School sales script to close enrollments.
Log all contacts and track lead stages in the CRM to measure conversion rates.
Create staff schedules, manage time-off requests, and approve payroll hours.
Lead monthly in-service training sessions.
Coach instructors on lesson quality and parent communication.
Maintain digital records for lifeguard/CPR credentials and schedule renewals.
Represent the school at local events and collect photos and stories for marketing.

Requirements

What you’ll need

High school diploma or GED; 18 years of age or older.
Minimum 2 years in customer-facing roles; at least 1 year supervising or leading a small team.
Strong computer skills: Gmail, spreadsheets, and scheduling software (training provided for Jackrabbit).
Availability evenings and weekends; reliable transportation between Grand Prairie and Arlington.
Comfortable in and around water; able to lift 25 lb and stand for extended periods.
Bilingual English/Spanish preferred.
Aquatics or youth program experience preferred.
Prior teaching experience preferred.
Familiarity with AI tools preferred.
Current Lifeguard/CPR/First Aid certification preferred (or willingness to obtain certification within 30 days).

Benefits

Comp & perks

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Hard Skills & Tools

Customer ServiceSchedulingEnrollment ProcessingLead TrackingWater-Survival CurriculumTeachingAquatics Program ManagementDigital Record MaintenanceSales Script AdherenceConflict Resolution

Soft Skills

CommunicationTeam LeadershipProblem SolvingRelationship BuildingCoaching

Certifications

Lifeguard CertificationCPR CertificationFirst Aid Certification