Bristol Myers Squibb

Senior Manager, REMS Advisor Lead

Bristol Myers Squibb

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $136,580 - $165,500 per year

Job Level

Senior

About the role

  • The REMS Advisor Lead is responsible for building, developing, and leading a high-performing team of REMS Advisors who deliver exceptional REMS program education to certified prescribers and healthcare professionals.
  • This role drives operational excellence by optimizing the prescriber and patient experience, collaborating with cross-functional BMS teams, and overseeing the development of REMS processes, materials, and technologies.
  • Partner with the Director, REMS Advisors to develop and execute operational strategies for daily team management, scalability planning, and geographic expansion.
  • Assess current team structure and forecast future operational needs to ensure the REMS Advisor Team can scale effectively based on program demands and geographic distribution.
  • Lead the full employee lifecycle for REMS Advisors, including recruitment, hiring, onboarding, performance management, coaching, and development planning.
  • Collaborate with the Director, REMS Advisors and Learning & Development Team to design and implement comprehensive, ongoing training curricula for REMS Advisors.
  • Direct all training activities in partnership with the REMS Training Team, ensuring REMS Advisors demonstrate required competencies before performing their roles independently.
  • Ensure REMS Advisor staff maintains compliance with all REMS program training and mandatory corporate training requirements.
  • Coach and mentor REMS Advisors to achieve performance excellence; establish Individual Development Plans (IDPs) that align short- and long-term career aspirations with business needs.
  • Guide goal-setting processes using SMART criteria to establish clear, measurable departmental and individual objectives.
  • Continuously monitor staffing levels and workload capacity; develop business justification documentation to request additional resources when needed.
  • Oversee creation and analysis of KPI reports within the REMS application to drive timely, data-informed prescriber outreach and prevent undue administrative burden.
  • Monitor key REMS performance metrics and identify opportunities for operational improvement and stakeholder engagement enhancement.
  • Analyze REMS stakeholder operations and interactions to identify process improvements that reduce administrative burden, increase efficiency, and enhance user experience.
  • Conduct field observations of REMS Advisors during prescriber outreach and presentations; deliver constructive, actionable feedback to ensure clear and effective REMS education delivery.

Requirements

  • Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical industry experience, required understanding of FDA REMS regulations a must.
  • Demonstrated ability to manage, coach, and hire team members.
  • Demonstrated ability to hire, coach, develop, and retain high-performing talent.
  • Strong emotional intelligence with proven conflict resolution skills.
  • Experience managing performance, including improvement plans and difficult conversations.
  • Creates an environment of continuous learning and psychological safety for team members.
  • Commitment to fostering an inclusive, collaborative team culture.
  • Strong strategic orientation with ability to translate vision into operational priorities and actionable plans.
  • Analytical and innovative thinker who identifies trends, insights, and process improvement opportunities.
  • Problem solver who approaches situations holistically while prioritizing relationships and partnerships.
  • Exceptional verbal and written communication skills with engaging public speaking ability.
  • Ability to deliver complex REMS program information in a clear, concise, and compelling manner.
  • Skilled at presenting data-driven insights and recommendations to leadership.
  • Proficient with web-conferencing tools.
  • Comprehensive understanding of FDA REMS regulations and industry best practices.
  • Willingness to travel frequently as business needs require.
Benefits
  • Health Coverage: Medical, pharmacy, dental, and vision care.
  • Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
  • Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
  • Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REMS program educationperformance managementdata analysisKPI reportingtraining curriculum developmentcoachingconflict resolutionstrategic planningprocess improvementpublic speaking
Soft Skills
emotional intelligenceteam managementcollaborationinclusive cultureanalytical thinkingproblem solvingcommunicationrelationship buildingmentoringcontinuous learning