Collaborate with stakeholders, system architects and IT teams to understand requirements and implement solutions that enrich the platform and enhance the user experience
Design solution on ServiceNow platform through Workflow, Flow Designer, IntegrationHub, Orchestration, Mid Servers, Business Rules, Client Scripts, UI Actions, UI Policies, ACLs, SLAs, Registry Events, Scheduled Jobs etc.
Support and identify opportunities for continuous improvement
Adopt broad, enterprise-wide view and understanding of strategy, processes and capabilities
Support business process re-engineering efforts for at least a couple medium-to-large software project
Communicate status updates to stakeholders and manage expectations
Conduct User Acceptance Testing (UAT) to ensure the requirements are met
Engage and support business services and ensure adherence to technology standards across capability delivery teams including service providers
Work closely with cross-functional teams to deliver ServiceNow solutions
Troubleshoot and resolve issues/incidents
Collaborate with product managers and stakeholders to ensure requirements are clearly understood and backlog items are prioritized and partner with Developers to design and implement the solutions
Demonstrate a flexible and adaptive approach to accommodate changing requirements. Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Requirements

Degree in Computer Science, Information Systems, related field, or equivalent work experience
6+ years of ServiceNow experience
Broad exposure to ServiceNow modules (ITSM, ITAM, ITOM, IRM (GRC/TPRM), HRSD)
Proficiency in ServiceNow platform capabilities including Service Catalog, Flow Designer, Workflow Editor, Scripting and Integration Hub etc.
Strong analytical and problem-solving skills to troubleshoot and resolve technical issues
Excellent communication and collaboration abilities to work effectively with cross-functional teams
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment
Experience with ServiceNow integrations
Experience with ServiceNow scripting languages
Experience with ServiceNow reporting and analytics
Experience with Agile development methodologies
Experience with ServiceNow performance tuning and optimization
Experience with ServiceNow security and compliance
Experience with ServiceNow family and patching upgrades
Makes decisions while understanding the team's work and how it fits into the broader enterprise
Demonstrates awareness of functional business context and the impact on their own work
Identifies opportunities to improve and grow, balancing performance feedback and career development
Displays understanding of performance metrics driving the team's goals and questions the external environment and its implication on the goals and strategies
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus.

Benefits

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowWorkflowFlow DesignerIntegrationHubOrchestrationBusiness RulesClient ScriptsUI ActionsUI PoliciesScripting

Soft Skills

analytical skillsproblem-solving skillscommunication abilitiescollaboration abilitiesindependencetime managementadaptabilitydecision-makingstakeholder managementcontinuous improvement

Certifications

ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)Certified Implementation Specialist (CIS)