Customer Care Analyst
Acuity
Associate Director, Congress Engagement
Bristol Myers Squibb
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $149,860 - $181,589 per year
Job Level
Senior
About the role
- Lead strategic sponsorship planning and tactical execution by aligning internal teams and building strong relationships with external congress societies to ensure effective execution and results.
- Provide input and maintain accountability for BMS congress standards to ensure consistent, high-quality, and efficient execution across all congress-related activities.
- Support the Congress Excellence Director with the content development of Functional Planning, Annual Congress Strategy Set-Up, and the development of specific strategy objectives as needed.
- Execute the congress pre-planning operations roadmap and assist Senior Managers, Congress Operations and Planning as needed.
- Lead congress planning as an Engagement Lead or Tactical Lead, as defined by the Director, while concurrently coordinating multiple Tier 1 and Tier 2 congresses, demonstrating exceptional multitasking and strategic oversight.
- Lead governance processes in partnership with the CE Director and ensure full compliance with global and local regulations by partnering closely with legal and compliance teams.
- Leads and delivers congress communications and briefings.
- Engage proactively with cross functional colleagues to enhance planning and execution in all phases of the congress to drive continuous process improvement.
- Design and implement innovative approaches to enhance customer experience at congresses.
- Develop and implement Thought Leader Encounter strategies in collaboration with cross-functional teams, while leading the planning, coordination, and budget management for their execution at congresses.
- Lead overall booth exhibition, including booth planning, development of materials, booth staffing and budget management.
- Travel as needed to ensure successful execution and implementation of congresses.
- Model BMS behaviors and company values at all organizational levels, serving as a role model and advocate.
Requirements
- Minimum of 7 years’ congress management experience or relevant experience in pharmaceutical marketing and/or medical affairs preferred
- BA/BS degree required
- Proven ability to lead without authority and influence across the matrix team.
- Excellent collaboration skills, employing a diplomatic approach to situations.
- The ability to think strategically, communicate clearly and negotiate with key stakeholders across a large cross matrix team
- Demonstrate an innovative mindset, focusing on simplification, doing things better, faster, and more cost effectively
- Proactive, resourceful results oriented and self-directed individual with the ability to work independently.
- Possess excellent time management and organizational skills, with the ability to handle multiple tasks and meet strict deadlines with a positive, inspiring attitude
- Possess exceptional agility, with the capacity to prioritize and quickly make critical decisions in a changing environment.
- Proven project planning and management skills with strict adherence to timelines
- Possesses a knowledge of global markets and stakeholders
- Proven strength in communicating effectively across different cultures, business situations and matrix partners.
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