Brink’s Inc

Customer Service Representative

Brink’s Inc

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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About the role

  • Proactively manage client relationships to ensure satisfaction and retention.
  • Develop and implement strategic engagement plans to drive client success.
  • Conduct regular check-ins with clients to review progress and address any concerns.
  • Identify opportunities for clients to utilise additional products or services.
  • Serve as the voice of the customer internally, providing feedback to improve our offerings.
  • Collaborate with cross-functional teams to resolve issues and enhance the customer experience.
  • Monitor client usage and engagement metrics to identify trends and areas for improvement.
  • Provide training and support to clients to help them maximise the value of our products and services.
  • Develop and maintain a deep understanding of our products, services, and industry trends.

Requirements

  • Bachelor's degree in Business, Marketing, or a related field (preferable)
  • Proven experience in a customer success, account management, or similar role (required)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a proactive approach to client management
  • Ability to manage multiple clients and priorities simultaneously
  • Familiarity with CRM software and customer success tools is a plus
  • A passion for helping clients succeed and a customer-centric mindset.
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • The chance to make a significant impact on our clients' success and our company's growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementstrategic engagement plansclient relationship managementclient usage metricstraining and support
Soft Skills
communication skillsinterpersonal skillsproblem-solving abilitiesproactive approachcustomer-centric mindset
Certifications
Bachelor's degree in BusinessBachelor's degree in Marketing