Provide expert-level troubleshooting of drone systems in support of active customers.
Diagnose and resolve technical issues across software, firmware, and hardware.
Act as the primary point of contact for public safety customers, providing responsive support around the clock.
Collaborate closely with engineering, manufacturing, and QC teams to drive issue resolution and product improvements.
Maintain after-hours support rotation (“cadre of technical support”) to ensure continuous service.
Travel up to 25% to customer sites, field operations, or conferences.
Document issues, create knowledge base articles, and contribute to training materials.

Requirements

Associate’s degree in Engineering or Bachelor of Science degree in a relevant area of study.
Proven experience troubleshooting complex technical systems across hardware, firmware, and software.
Working knowledge of Linux environments, command-line tools, and basic networking for diagnostics.
Strong understanding of embedded systems, robotics, or electro-mechanical devices - experience with drones/UAS a plus.
Ability to remain calm and decisive while supporting public safety customers in mission-critical situations.
Excellent written and verbal communication skills for engaging both technical teams and non-technical stakeholders.
Willingness to participate in rotating after-hours/on-call support schedules (nights, weekends, holidays).
Flexibility to travel up to 25% for customer engagements, field support, or events.

Benefits

Comprehensive medical, dental and vision plans for our employees and their families
401K plan
Maternity and paternity leave
Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
Flexible work environment
Orca pass (for those in Puget Sound)
Free parking (Seattle office)
Free snacks, drinks and espresso (Seattle office)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosing technical issuesLinux environmentscommand-line toolsbasic networkingembedded systemsroboticselectro-mechanical devicesdrone systemsUAS

Soft Skills

calm under pressuredecisiveexcellent written communicationexcellent verbal communicationengaging technical teamsengaging non-technical stakeholdersflexibilitywillingness to participate in on-call supportcollaborationcustomer support

Certifications

Associate’s degree in EngineeringBachelor of Science degree