BRINC Drones

Operations

• Manage a team of installers, schedule resources for projects, track progress, optimize workflows, and ensure installations are completed on schedule.
• Set clear expectations, goals, and performance standards while fostering an inclusive and positive team culture.
• Conduct performance reviews and evaluations; facilitating training and skill development.
• Participate in the hiring, onboarding, and training of new team members.
• Drive customer success through building and maintaining strong relationships with Public Safety customers, understanding and proactively addressing their needs, concerns, and ensuring timely service throughout implementation.
• Partner with engineering and internal stakeholders to inform best installation procedures, documentation, and hardware ecosystem enhancements based on field experience. Advocate for customer needs based on feedback
• Collaborate with internal stakeholders to troubleshoot hardware and software issues.
• Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring compliance with building codes and safety standards.

Manager, DFR Field Operations

Product Specialist

• Provide customer-facing demo support
• Achieve and maintain technical expertise in BRINC OEM products & proprietary software
• Possess and maintain an FAA Part 107 Pilot’s License
• Build positive relationships with customers and public safety agencies
• Maintain a high level of flying proficiency to perform flying duties safely and efficiently
• Participate in timely and effective communication with BRINC teammates
• Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.
• Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment.
• Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners.
• Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite.
• Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations.
• Complete required recurrent training to comply with company and regulatory requirements
• Participate and become certified in comprehensive technical troubleshooting of BRINC technology
• Ensure safety practices associated with transport of equipment and technological hardware
• Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

Project Manager

• Planning, managing and rollout of BRINC’s DFR ecosystem
• Develop project plans, define milestones, manage timelines for the deployment and scaling of BRINC’s DFR & other solutions
• Develop and maintain strong relationships with our customers in the public safety sector to drive customer success and satisfaction.
• Proactively engage with customers to understand their needs, provide timely service, and address any issues or concerns during implementation.
• Schedule and conduct ongoing meetings, track performance & provide feedback to both customers and internal stakeholders
• Work closely with BRINC teams to advocate for customer needs and drive product enhancements based on customer feedback.
• Travel to customer sites to include, leading customer meetings, site surveys, Air Traffic Control meetings, FAA Waiver coordination, Implementation & Live Rollout
• Act as a liaison between external partners, public safety agencies, drone operators, technology vendors, and regulatory bodies, ensuring alignment and compliance with all relevant guidelines and standards
• Identify potential risks in the deployment of drones, including legal, technical, and operational challenges, recommending mitigation strategies
• Ensure the project complies with building codes, aviation, safety, and data privacy regulations, coordinating with the Federal Aviation Administration (FAA) and other regulatory authorities.
• Stay informed of the latest advancements in drone technology & FAA Rules and Regulations

Project Manager, DFR Implementation

Security Engineer

• Conduct a full AWS security posture assessment - IAM, S3 bucket policies, VPC security groups, exposed endpoints, and logging gaps - and deliver a prioritized remediation roadmap
• Activate and tune AWS Security tools across all accounts and regions
• Enforce least-privilege IAM - eliminate wildcard permissions, audit all existing roles, and implement role-based access patterns
• Enable AWS Config Rules and automated remediation for common misconfigurations - public S3 buckets, unencrypted volumes, unrestricted security groups
• Design and implement a secrets management strategy
• Establish a vulnerability management program for cloud workloads
• Own cloud infrastructure incident response - detection, triage, containment, and post-incident review
• Implement DLP policies - data classification, external sharing controls, and external forwarding restrictions
• Manage and mature the Zero Trust / VPN solution
• Own SIEM selection and deployment; configure alerting and on-call
• Implement phishing-resistant MFA (hardware keys or passkeys) for privileged accounts
• Conduct annual security awareness training and quarterly phishing simulations
• Maintain security policies: Acceptable Use, Access Control, Incident Response, Vulnerability Management, and Data Classification
• Own SOC 2 Type II continuous compliance and conduct a controls gap assessment
• Partner with Engineering to implement security controls in the SDLC - SAST, dependency scanning, and secrets detection in CI/CD pipelines
• Own the vendor security review process - evaluate third-party tools for risk before procurement
• Maintain a risk register and report quarterly
• Build and own the Incident Response Plan - define severity levels, escalation paths, and communication templates

Manager, DFR Field Operations

Product Specialist

Project Manager, DFR Implementation

Cloud Security Engineer