Brilliant

Account Associate

Brilliant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Partner with Account Managers to build accurate, production-ready, and client-facing estimates
  • Communicate directly with vendors and suppliers to verify pricing, confirm inventory availability, and validate production timelines
  • Negotiate pricing when applicable to protect and maintain healthy project margins
  • Ensure all estimate details align with client requirements, packaging needs, shipping specifications, and feasibility constraints
  • Identify and include all necessary line items such as special packaging, rush charges, less-than-minimum fees, and additional handling costs
  • Create shipments and generate accurate shipping rates and tax calculations based on project specifications
  • Include relevant Terms & Notes to ensure clear internal and external alignment
  • Add Estimated Future Charges when applicable to provide full financial transparency
  • Proactively follow up after estimates are shared to clarify questions, adjust details, and ensure client-facing teams are supported
  • Identify potential risks or discrepancies early and resolve them before they impact production, cost, or client experience
  • Maintain strong documentation within Brilliant’s internal systems to support a seamless transition into production
  • Contribute to process improvements that streamline workflows and elevate the estimating experience for both clients and internal teams

Requirements

  • 2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role in a fast-paced, client-facing environment
  • Exceptional attention to detail and strong ownership over your work
  • Ability to work quickly and accurately under tight timelines
  • Financial awareness with a strong focus on maintaining healthy margins
  • A proactive, solutions-oriented mindset with a collaborative approach
  • Strong written and verbal communication skills, with the ability to clarify complex details in simple, client-friendly terms
  • Comfort working in a dynamic environment with shifting priorities
  • Familiarity with project management tools such as Wrike or Asana and ticketing systems such as Zendesk, Intercom, or Front is a plus
Benefits
  • Medical, Dental, & Vision benefits
  • Flexible PTO
  • Paid company holidays
  • Work from home stipend for new hires
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
estimatingproduction planningquotingfinancial awarenessshipping rate calculationstax calculationsrisk identificationprocess improvementsdocumentation
Soft Skills
attention to detailownershipability to work under tight timelinesproactive mindsetsolutions-orientedcollaborative approachstrong written communicationstrong verbal communicationclarification of complex details