Brilliant Corners

Operations

• Location: Los Angeles/San Francisco
• Reports to Deputy Chief Operating Officer (DCOO) and works closely with Chief Operating Officer (COO).
• Lead a statewide Operations Department; direct and coordinate all functions of the Operations Department.
• Spearhead design and expansion of fiscal intermediary services.
• Lead enterprise resource planning activities, including procurement and implementation of contracts management system.
• Assess systems and processes, identify inefficiencies, and lead initiatives to improve workflows, standardization, and scalability.
• Develop and implement metrics and dashboards to measure operational performance, accountability, and impact.
• Lead operational improvement projects from concept to implementation, ensuring staff adoption and sustainable results.
• Lead, coach, and inspire a diverse, geographically distributed team; guide and support Associate Directors responsible for program operations, contracts, budgeting, and compliance.
• Define roles and responsibilities, create professional development plans, and empower direct reports to manage day-to-day operations.
• Oversee budgeting, allocations, and contracts teams; ensure government contracts and braided funding streams are managed in accordance with funder requirements and agency policies.
• Partner with Program Directors, Housing Services, Property Management, Housing Development, Finance, and Data & Technology to align operational systems with service delivery goals.
• Engage with funders, community partners, and government agencies.
• Embed DEIB principles in operational policies, staffing, and leadership.

Director of Operations

Director

• Organization: Brilliant Corners provides housing and housing-related services to California’s most vulnerable individuals, focusing on those transitioning from or at risk of homelessness or institutionalization.
• Department: Program Development team supports quality assurance, program evaluation, program policy, client engagement, and staff development across Housing Services.
• Role overview: Director of Evaluation and Engagement leads mixed-methods evaluation and participant engagement for the Housing Services Division.
• Responsibilities: design and implement division-wide evaluation frameworks; lead full life cycle of evaluation from research design to dissemination; develop metrics and data collection tools; translate findings into reports, dashboards, and presentations.
• Engagement: lead inclusive participant engagement strategies, co-lead participant advisory boards, design and facilitate focus groups/interviews/surveys, and create stakeholder feedback loops.
• Strategy & collaboration: advance strategic plan objectives and KPIs, collaborate with program leadership, data, policy, quality assurance, and communications; contribute to grant proposals and reporting.
• Supervision: supervise and mentor staff supporting evaluation and engagement work (may include future supervisory responsibilities).
• Experience: preferred experience in homelessness services, housing, public health, or other human services sectors.