Brigit

Customer Support

• As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
• Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
• Learn and be an expert in all the issues/situations our users need assistance with
• Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
• Feel comfortable in escalating tickets as required and follow through to resolution
• Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
• Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

Customer Care Associate

Business Operations

• Develop robust, data-driven presentations for senior leadership, including the Board of Directors
• Operationalize key organizational initiatives based on direction from our CEO and COO, monitor the status and push them forward
• Work closely with our finance team on investor presentations and analysis
• Manage ad hoc special projects end to end; i.e. set process, deadlines, and deliverables
• Context switch effortlessly and thrive on adding value wherever it is most needed
• Assist with Finance, Legal, People Ops, and other core operational tasks

Senior Business Operations Associate

Art Director

• Lead and inspire a growing team of product designers
• Establish a culture of big-picture ideation, hypothesis-driven prioritization, and user-centered research and design
• Set the vision for product design excellence that combines visual and interactive elements with top-notch user experience design
• Shape Brigit’s user research function by establishing the processes and tooling to empower designers, product managers, and marketers to discover qualitative insights quickly
• Partner closely with Product, Engineering and Marketing to define product strategy and set roadmap priorities
• Elevate the brand through every product interaction, developing a cohesive, compelling, and modern design language for the Brigit app
• Bring structure to how we work: evolve our design systems, tools, and processes to improve velocity and consistency
• Champion our customers, who often face financial stress, and ensure clarity and compassion in every product touchpoint
• Roll up your sleeves: lead by example with exceptional hands-on design and clear storytelling; build and mentor a high-performing team

Customer Care Associate

Senior Business Operations Associate

Design Director