Collections Agent
State Collection Service, Inc.
Customer Care Associate
Brigit
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $45,000 - $48,000 per year
Job Level
JuniorMid-Level
About the role
- As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
- Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
- Learn and be an expert in all the issues/situations our users need assistance with
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
- Feel comfortable in escalating tickets as required and follow through to resolution
- Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
- Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
Requirements
- At least a Highschool Degree or equivalent
- 2+ years of experience in customer support
- Passion about helping people and providing incredible customer care
- Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
- Empathy and problem solving skills
- Efficient and clear communication skills to resolve difficult customer issues
- Strong ability to spot trends or problems and creatively find solutions
- Professional response to negative feedback or user interactions
