Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience
Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements
Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs
Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows
Manage and improve vendor relationships to ensure efficient,reliable service delivery
strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps
Identify opportunities to automate, streamline, and improve IT operations

Requirements

3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment
Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack
Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar)
Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end
Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes
Proven ability to troubleshoot and resolve end-user technical issues independently
Experience contributing to or leading IT projects or system migrations
Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices
Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment
Strong communication skills with a track record of building effective cross-functional relationships

Benefits

Comprehensive medical, dental, and vision coverage
Generous paid parental leave
Flexible PTO so you can recharge when you need it
Local retirement or savings plans (e.g., 401(k) in the U.S.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportsystems administrationIT operationsendpoint managementMDM toolstroubleshootingIT onboardinghardware provisioningendpoint securityautomation

Soft Skills

communicationcross-functional collaborationproblem-solvingproject managementvendor managementprioritizationindependencerelationship buildingadaptabilityprocess improvement