Brightspeed

Operations Manager – Field Operations

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: Charlotte • North Carolina • United States

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About the role

  • Report directly to the VP of Field Operations.
  • Responsible for financial and operational metric analysis, executive presentations, and providing overall program management oversight to strategic projects.
  • Research, strategize, and support the Operational leadership teams to assist in uncovering and cost analysis, metric analysis, and cost reduction measures across the business.
  • Manage multiple complex key initiatives and programs dealing with cross-functional organizations and leaders at multiple levels.
  • Deal with highly sensitive information and contribute to strategic discussions, decisions, and implementations.
  • Conduct long-term planning to create initiatives that further the company’s overall goals.
  • Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities.
  • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
  • Communicate with the board or other senior officials about shifting company priorities and projects.
  • Identify potential problems and points of friction and working to find solutions to maximize efficiency and cost.
  • Identify opportunities to expand or shift course to align cost and service results to world class standards.
  • Manage the organizational budget process by assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
  • Enable field operations organizations and drive customer experience through strategic oversight of cross-functional processes and handoffs.
  • Provide rapid and comprehensive response to all frontline field inquiries with high-quality, time-sensitive support/education/training/troubleshooting until complete issue resolution.
  • Collaborate with leaders and support personnel in multiple workgroups including Field, Dispatch, Service Delivery, Service Assurance and other cross-functional sales and support teams to create process improvements and operational efficiencies that enable optimal operational results.
  • Partner with other lines of business (Systems and IT) to conduct extensive troubleshooting and support for Operational related systems to ensure an efficient, consistent, and simplified user experience.
  • Develop value-added recurring and ad-hoc reports with directional recommendations for leadership to identify areas of opportunity on key metrics, cost, and operational efficiencies.
  • Perform extensive analysis on a variety of reports, and systems, to determine and create enhancements that standardize and simplify processes, policies, and procedures.
  • Work directly with VP of Operations and his direct team to design, edit, and update Executive Operational presentations.

Requirements

  • Bachelor’s degree or equivalent work experience
  • Strong Financial acumen
  • 5+ year’s professional work experience
  • Prior operations or project management experience
  • Analytical skills including strong business acumen
  • Experience in reporting development – Power BI or equivalent
  • Excellent verbal, written, project management and presentation skills
  • Ability to summarize key issues to management.
  • A collaborator with excellent people skills.
  • Computer skills: strong skills on Microsoft Office (PowerPoint, Word, Excel)
  • Knowledge of technology and telecommunications services
  • Presentation and executive level deck preparation skills
  • Customer service orientation
  • Master's Degree in Business, Economics or similar field (bonus points)
  • Telecommunications industry experience (bonus points)
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisoperational metric analysiscost analysisproject managementreporting developmentanalytical skillsbudget managementprocess improvementtroubleshootingdata analysis
Soft Skills
communicationcollaborationleadershipproblem-solvingpresentation skillscustomer service orientationmotivationstrategic thinkingteam coordinationinterpersonal skills
Certifications
Bachelor's degreeMaster's degree in BusinessMaster's degree in Economics