Brightspeed

Senior Operations Engineer, Voice Switching Support

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: Charlotte • North Carolina • United States

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Job Level

Senior

Tech Stack

Switching

About the role

  • Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
  • High level analysis and identification of unique, complex, or chronic issues in the switch network
  • Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
  • Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
  • In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
  • Subject matter expertise in the production of Technical Support bulletins and alerts
  • Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
  • Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
  • Engagement with manufacturers, suppliers, industry representatives, and entities
  • Availability and ability to perform 7x24x365 and on- call duties with limited assistance

Requirements

  • Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
  • Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
  • Successful demonstration of improvements to network reliability
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
  • Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
  • Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
  • 4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience
Benefits
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Comprehensive benefit program
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Nortel DMS-10 switching systemsTDM switching systemsnetwork reliabilitytechnical managementhardware operationssoftware operationsdatabase operationsMethods of Procedures (MOP)Network Change Management System (NCMS)Task Orientated Practices (TOP)
Soft Skills
technical leadershipmentorshipinterpersonal communicationseffective communicationoral skillswritten skillspresentation skillsleadership skillstrainingcollaboration