Care Support Representative
Brightside Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 per hour
About the role
- Cover phone, email, and chat support
- Escalate and/or triage issues as needed
- Display active listening and patience to all existing and potential customers
- Interact effectively with various teams to provide assistance and information
- Solve routine and complex issues; escalating issues to the appropriate teams
- Perform additional duties as required
Requirements
- Have customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
- Have a service mindset - you put yourself in other people’s shoes, act with empathy, and communicate clearly, kindly, and directly with customers and team members
- Are a proactive problem solver
- Can take initiative and thrive in a semi-structured and dynamic work environment
- Are an effective oral and written communicator without feeling flustered when challenged
- Can answer inbound calls, evaluate problems, and provide proper solutions with care
- Are passionate about helping mental health care patients obtain access to care
- Are driven to have a positive impact
- Have a BA/BS degree (preferred)
Benefits
- Fully paid for comprehensive health care (medical, dental, vision)
- Pet Insurance
- Life Insurance & Short / Long Term Disability
- 401k Plan
- 15 Days Paid Vacation
- 3 Paid Personal Days
- 3 Paid Sick Days
- Paid Holidays
- Parental Leave
- Work remotely
- Additional memberships and perks
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningpatienceeffective communicationempathyproactive problem solvinginitiativeadaptabilityoral communicationwritten communicationcustomer service
Certifications
BA/BS degree