Brightside Health

Network Operations

• Support the development and execution of network growth strategies across all care service lines to ensure adequate access, efficient utilization, and scalability.
• Use data to drive insights around provider capacity, performance, network gaps, and patient demand trends.
• Collaborate cross-functionally with Network Operations, Clinical Strategy, Product, and Commercial teams to identify high-impact opportunities for expansion and optimization.
• Build and maintain strategic frameworks and models to guide decision-making on network expansion, configuration, and resourcing.
• Contribute to provider compensation strategy development and optimization, aligning incentives with clinical quality and operational efficiency.
• Contribute to network quality improvement initiatives by surfacing inefficiencies, tracking performance metrics, and recommending structural improvements.
• Partner with Product stakeholders to operationalize network strategies through tools, workflows, and system enhancements.
• Assist in special projects focused on network transformation, care model innovation, or payer readiness.

Network Operations Manager

Customer Support

• Cover phone, email, and chat support
• Escalate and/or triage issues as needed
• Display active listening and patience to all existing and potential customers
• Interact effectively with various teams to provide assistance and information
• Solve routine and complex issues; escalating issues to the appropriate teams
• Perform additional duties as required

Network Operations Manager

Care Support Representative