Brightside Health

Product Manager

• Own the product vision and roadmap for a cross functional team within our product suite
• Define key performance indicators (KPIs) and iterate on product initiatives to improve KPIs
• Conduct research and evaluate data to develop insights and identify product opportunities
• Partner with the data team to evaluate and size potential investments and leveraging data to measure impact of product initiatives.
• Write clear and effective product specifications
• Collaborate with design to produce user friendly designs
• Work with engineering to plan, deliver, and test software consistent with specifications
• Communicate and evangelize the value of new features to cross functional stakeholders
• Act as liaison and collaborate with Billing, Finance, Operations, Growth, Clinicians, and HR

Senior Product Manager, Enterprise

• Diversify the DTC funnel.
• Define and execute the strategy for scaling paid social and other paid channels alongside our existing paid-search acquisition.
• Make Brightside resilient against single-channel concentration risk.
• Personalize the funnel by channel and intent.
• Lower-intent prospects from one channel shouldn't be treated the same as higher-intent prospects from another.
• Design differentiated creative, landing experiences, and — where the data supports it — different funnel flows for different audiences.
• Orchestrate the messaging journey alongside the funnel.
• Partner with lifecycle marketing to design and test the email and SMS touchpoints that move prospects through to conversion and activation — with the same channel-and-intent-aware lens as the on-site funnel.
• Conversion doesn't only happen on-site; it happens between sessions.
• Sharpen targeting on our largest paid channel.
• Replace today's more generic approach with tactics that differentiate by prospect CAC:LTV.
• Move from "more traffic" to "better-economics traffic."
• Lift partner and health-system referrals.
• Build for the operations team, too.
• Run rigorous experiments.
• Define hypotheses, design A/B tests, interpret results, and ship the wins.
• Partner with engineering to make the funnel dynamic.

Principal Product Manager, Growth

Full-stack Engineer

• Identify the highest-leverage problems in eligibility, claims, billing, or payer workflows.
• Connect technical work to patient, operational, and business outcomes.
• Use data to understand where systems are failing and whether your changes worked.
• Build tools that help non-engineering teams move faster and make better decisions.
• Simplify complex workflows without ignoring the realities of healthcare, insurance, and revenue cycle operations.
• Help other engineers make better technical decisions.
• Create clarity where there was ambiguity.
• Ship work that is reliable, observable, and maintainable.

Staff Engineer – RCM

QA Engineer

• Own and evolve Brightside's enterprise-wide compliance and quality assurance program, including policies, procedures, governance structures, and training.
• Serve as the company's subject matter expert on telehealth compliance and oversee our TJC-compliant telehealth program end to end.
• Design and lead a comprehensive QA program covering audits, monitoring, and performance tracking across clinical and non-clinical member experience.
• Partner with Clinical Leadership to translate quality strategy into scalable workflows, measurable KPIs, and continuous improvement initiatives.
• Own audit strategy and readiness across internal reviews, regulatory inquiries, payer audits, client requests and lead responses when they arise.
• Drive corrective action plans from root cause through resolution and proactively monitor regulatory changes to keep policies and controls current.
• Chair the Quality and Compliance Committee, ensuring effective governance, visibility into key risks, and clear escalation pathways.
• Partner with Clinical, Operations, Finance, Product, Legal, and Technology teams to embed compliance and quality standards into workflows and systems.
• Lead organization-wide compliance and quality training to build a culture of safety and accountability.
• Oversee identification, investigation, and resolution of patient safety events, ensuring appropriate documentation, escalation, and follow-through.
• Provide compliance and quality guidance on new programs, products, and market expansion as the business grows.
• Maintain visibility into quality performance and trends for leadership and governance bodies.

Senior Product Manager, Enterprise

Principal Product Manager, Growth

Staff Engineer – RCM

Director, Compliance – Quality Assurance