Brightline

Product Manager

• Welcome to Brightline! We are seeking a highly motivated Senior Product Manager to enhance tooling and workflows for our care providers and operations teams. In this pivotal role, you will also contribute to broadening and optimizing our mental health offerings for members, ensuring seamless and effective care delivery.
• This is a high-impact, cross-functional position within Brightline’s Product Development function. You will lead a squad of design and engineering partners, while also collaborating closely with our Operations, Care Leadership, Finance, and Marketing teams, and company leadership. Your efforts will ensure our company and member offering strategies are deeply aligned as we rapidly scale innovative mental health solutions for children and families.
• Own and continuously improve critical provider efficiency and operational effectiveness KPIs.
• Drive alignment with Operations, Clinical, and Finance teams, leading comprehensive reporting on learnings and progress against goals.
• Develop, prioritize, and clearly communicate the provider and operations tool roadmap.
• Collaborate closely with other product leaders and cross-functional partners to ensure seamless alignment.
• Proactively identify and integrate opportunities for AI to enhance existing offerings and create new, more efficient tools for providers and internal operations.
• Lead a dedicated squad of designers and engineers, guiding new products from initial ideation through quality assurance, launch, and post-launch monitoring and iteration.
• Maintain a relentless focus on execution and quality. Leverage strong program management skills to effectively coordinate cross-functional teams, manage project timelines, and ensure the successful, on-time delivery of complex initiatives. This includes overseeing the ethical and effective development and deployment of AI models and features.
• Establish robust KPIs and metrics to measure internal product performance, track progress against strategic goals, and identify areas for improvement throughout every phase of product development.
• Champion hypothesis and data-driven testing, experimentation, and user research across the product team.
• Work closely with Design, Engineering, Operations, Marketing, and Care Team functions to identify and build innovative offerings that drive significant business impact.
• Synthesize key quantitative, qualitative, and strategic insights to inform product investments, with a strong emphasis on leveraging AI for automation and efficiency.
• Stay ahead of market trends, competitive landscapes, and the evolving needs within the pediatric and adolescent mental health space, providing crucial insights to inform product decisions.
• Possess deep knowledge of emerging AI applications in healthcare and mental health, understanding their potential impact, ethical considerations, and practical applications.
• Actively research and draw insights from other relevant platforms across the broader healthcare landscape, with a keen eye on AI-driven innovations.

Senior Product Manager

Therapist

• Provide clinical consultation and people leadership for up to 5 licensed therapists, including quality oversight, clinical skill growth support, and personal growth
• Meet 1:1 with direct reports weekly to guide their use of core evidence-based practices (diagnostic evaluations, CBT with exposure/ERP, BA, OST, PMT, DBT, HRT, ACT, TFCBT)
• Quality oversight of documentation, caseload, and caseload management; review recorded sessions for fidelity when applicable
• Lead or support consultation groups around specific topic areas and support providers with career growth and performance management
• Maintain an active clinical caseload (up to ~50% of time), delivering evidence-based care to children and teens (up to age 18) including diagnostic evaluations, ongoing therapy, and measurement-based care
• Collaborate with multidisciplinary teams, engage in peer consultation, and participate in continuous professional development
• Participate in community engagement and outreach opportunities

Senior Product Manager

Therapy Manager