Brightline

Care Team Operations Manager

Brightline

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $110,000 per year

About the role

  • Own day-to-day operational execution and project management across care team functions, ensuring workflows, handoffs, and processes run consistently and efficiently
  • Act as the central coordination point for care team operations, maintaining visibility into staffing, scheduling, workflows, and operational dependencies
  • Translate care priorities into operational workflows, standard processes, and day-to-day execution plans
  • Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward
  • Own and continuously improve care team workflows, standard operating procedures (SOPs), and operational playbooks, ensuring day-to-day processes are documented, scalable, and consistently followed
  • Serve as the operational point of contact for care team tooling, coordinating issue escalation and staff support as needed.
  • Own vendor relationships for operational tooling, including renewals, performance accountability, and recommendations on tooling investments or changes
  • Identify operational inefficiencies proactively and lead process improvement initiatives as a standing responsibility
  • Serve as the care team's operational point of contact on cross-functional work led by other teams, ensuring day-to-day care workflows are protected and integrated
  • Maintain and continuously improve multidisciplinary collaboration models across coaching, therapy, psychiatry, and hybrid clinic service lines
  • Drive consistent integration of collaboration elements into daily care team workflows and meetings
  • Facilitate strong partnerships that enhance care quality, clinician support, and patient outcomes
  • Maintain and refine operational frameworks, standard operating procedures, and team workflows that support a fast-moving care environment
  • Create visibility into care team operational health, including capacity, workflow performance, and execution against care priorities
  • Serve as the operational owner for care team execution partnering closely with the operations team to be accountable for workflow consistency, process adherence, and removal of day-to-day blockers
  • Triage and manage competing operational demands, ensuring care team capacity is allocated effectively in real time
  • Manage and optimize ongoing operational programs including daytime and summer utilization, multidisciplinary care coordination, care quality workflows (e.g., AI-enabled tools), and clinician engagement, ensuring these run smoothly on a recurring basis
  • Ensure care team initiatives are resourced appropriately, delivered on time, and aligned with care, operational, and business goals

Requirements

  • 5+ years of experience in operations management or care operations within healthcare, digital health, or similarly complex environments
  • Demonstrated ability to manage complex, ongoing operational workflows with competing priorities and frequent ambiguity
  • Experience owning operational processes, SOPs, and workflow documentation in a healthcare or care operations setting
  • Strong comfort partnering with senior care and care operations leaders and influencing without direct authority
  • Experience translating ambiguous, evolving care needs into structured operational processes
  • Exceptional organizational, communication, and stakeholder management skills
  • Experience working in a fast-paced, high-growth, venture-backed environment strongly preferred
  • Comfort partnering with and supporting VP-level and senior clinical leaders
  • Clinical background not required; ability to quickly learn and operate effectively in care settings is essential
Benefits
  • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
  • 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
  • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
  • Stock Options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operations managementproject managementworkflow documentationprocess improvementmultidisciplinary care coordinationSOPsoperational frameworkscapacity managementAI-enabled toolscare quality workflows
Soft Skills
organizational skillscommunication skillsstakeholder managementinfluencing without authorityproblem-solvingrisk identificationcollaborationadaptabilityproactive identification of inefficienciespartnership building