Brightline

Member Support Specialist, Bilingual – Spanish

Brightline

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $40,000 - $63,000 per year

Job Level

Junior

About the role

  • Conducting first phone calls with new members to assess fit for Brightline services
  • Scheduling appointments for members
  • Ensuring member paperwork has been completed
  • Supporting Providers with a variety of administrative tasks
  • Answering all admin-related questions between sessions
  • Conducting eligibility checks, filing claims, and collecting member payment
  • Keeping our internal software tool for the Member Support team ultra-organized
  • Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale
  • Providing support to Brightline members in both English and Spanish
  • Ability to work the 12 pm - 9 pm PST shift

Requirements

  • A passion for our mission to redefine behavioral health for children and their families.
  • A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.
  • Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish.
  • The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.
  • Comfort with a wide variety of technology including email, EHR, scheduling tools and more.
  • Excellent communication skills (written and verbal) and organization skills.
  • Ability to revel in the details and commitment to following through on all tasks, simple and complex.
  • Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.
Benefits
  • Comprehensive Insurance: Medical, Dental, Vision, Life
  • Time Off: Holidays, PTO, Sick Days, Parental Leave
  • Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office
  • Financial Wellness: 401k
  • Community & Perks: Remote First Workforce, Collaborative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eligibility checksfiling claimsinsurance billing
Soft Skills
customer servicecommunication skillsorganizational skillsattention to detailproblem-solving