Brightline

Senior Director – Employee Experience

Brightline

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $180,000 - $240,000 per year

Job Level

Senior

About the role

  • Build, mentor, and develop a high-performing employee success team
  • Serve as a strategic advisor to the CPO and executive team on all matters related to employee experience and organizational health
  • Drive culture initiatives and employee engagement programs that reinforce company values
  • Lead change management efforts for organizational transformations and scaling challenges
  • Establish KPIs and dashboards to measure success across all employee success work streams
  • Lead and develop a team of People Business Partners who serve as strategic advisors to business leaders across the organization
  • Partner with executives and managers to diagnose organizational challenges, drive leadership effectiveness, and enable team performance
  • Design and implement talent strategies including succession planning, organizational design, and workforce planning
  • Coach leaders through complex employee relations situations, performance management, and organizational change
  • Drive alignment between business strategy and people initiatives, translating business needs into actionable people programs
  • Own end-to-end employee lifecycle operations including onboarding, offboarding, HRIS administration, and employee data management
  • Build and scale operational processes that are efficient, compliant, and create exceptional employee experiences
  • Implement and optimize people systems and technology to support growing headcount and operational needs
  • Establish metrics and analytics to measure operational efficiency, employee experience, and identify areas for improvement
  • Lead leave administration, accommodations, and employee services programs
  • Develop and oversee comprehensive total rewards strategy including compensation philosophy, equity programs, benefits, and recognition
  • Lead annual compensation planning cycles including merit, equity refreshes, and market adjustments
  • Support Total Rewards team members with market benchmarking and competitive analysis to ensure our rewards programs attract and retain top talent
  • Design and manage benefits programs that support employee wellbeing and align with company values
  • Partner with Finance on headcount planning, budget management, and ROI analysis of people programs
  • Ensure pay equity and conduct regular compensation audits
  • Collaborate closely with TA leadership to ensure seamless handoffs from offer acceptance through onboarding
  • Provide workforce planning insights to inform recruiting strategy and hiring priorities
  • Support employer branding and candidate experience initiatives that reflect employee experience reality
  • Partner on new hire onboarding programs that accelerate time-to-productivity
  • Share market intelligence and compensation data to support competitive offer strategies

Requirements

  • 10+ years of progressive HR leadership experience, with at least 5 years leading multiple HR functions
  • Proven track record of building and scaling employee success functions in high-growth environments
  • Deep expertise across People Business Partnering, People Operations, Total Rewards, and compliance
  • Experience managing teams of people professionals across multiple disciplines
  • Deep expertise in role design, workforce planning, and scaling recruiting for multi-site and multi-state organizations including forecasting hiring needs based on business growth, clinic openings, patient volume, and care model shifts
  • Strong operational and data-driven mindset, with mastery of recruiting analytics, funnel optimization, and KPI management.
  • Familiarity with state-specific employment laws and compliance requirements (NY and CA strongly preferred).
  • Exceptional communication, influence, and leadership skills, with a track record of building trust and alignment at the executive level.
  • Proficiency with modern People team technology platforms and a demonstrated commitment to process and candidate experience innovation.
  • Experience developing and owning an employee experience strategy that resonates across diverse functions and talent markets
Benefits
  • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
  • 12 Company Holidays, Holiday Shutdown, Time Off, Parental Leave
  • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
  • Stock Options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee lifecycle operationsHRIS administrationworkforce planningtalent strategiescompensation planningemployee experience strategyKPI managementrecruiting analyticsperformance managementchange management
Soft Skills
leadershipcommunicationinfluencetrust buildingalignmentcoachingmentoringstrategic advisingorganizational healthemployee engagement