Implementations Manager
BrightHire
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack.
- Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates.
- Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate.
- Serve as the primary point of contact for customer integration projects with both customers and external partners.
- Provide technical support to issues related to the Onboarding process.
- Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles.
- Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed.
- Ensure proactive and transparent communication with clients and internal teams about project progress and challenges.
- Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience.
- Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.
Requirements
- 3+ years in project management with a proven track record of customer onboarding delivery for enterprise customers in the HR Technology space.
- Expertise with recruiting systems and processes.
- Expertise with recruiting system integration processes and troubleshooting.
- Expertise in customer onboarding, driving adoption for customer end-users.
- Experience troubleshooting integrated systems.
- Great systems thinking to consider the ecosystem when facing problems.
- Ability to create and maintain detailed project documentation.
- Skill in developing and delivering training materials and resources (explainer videos, decks, etc).
- Capability to design, implement, and optimize onboarding processes, and create highly scalable versions for low-touch customer segments.
- History of successfully coordinating cross-functional teams to implement.
- Experience in conducting client training and developing educational materials.
- Strong preference for Eastern time zone.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer onboardingrecruiting systemssystem integrationtroubleshootingtraining material developmentonboarding process designdocumentationchange managementsystems thinking
Soft Skills
communicationcollaborationproblem-solvingadaptabilityorganizationstakeholder managementfacilitationproactive engagementattention to detailcross-functional coordination