BrightHire

Customer Success Manager

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
• Drive successful rollout, training, adoption, and ongoing value realization across your book of business
• Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
• Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
• Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
• Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
• Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
• Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
• Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience
• Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs
• Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

Mid-Market Customer Success Manager

Account Executive

• Execute the full sales cycle, skillfully managing negotiations to close deals with new clients. Overcome objections and ensure a seamless handoff to the customer success team for a smooth transition.
• Identify and target potential clients within the HR tech space, engaging with prospects through strategic outreach and social selling. Establish a personal brand within our target market; and build deep relationships with heads of Talent Acquisition at mid-market and enterprise-level prospects. Adopt a disciplined daily approach to build and maintain a robust pipeline, ensuring sufficient coverage. Utilize tools like Sales Navigator, Salesloft, and AI to optimize and scale prospecting efforts.
• Conduct deep discovery that goes beyond surface-level pain to tie BrightHire to CFO-level priorities. Build presentations, product demos, and supporting materials that enable champions at our prospects to sell BrightHire's value to their internal stakeholders.
• Qualify leads and advance sales opportunities by applying a disciplined sale process (we use MEDDPICC). Nurture prospect client relationships to constantly build pipeline. Relentlessly move deals forward with multithreading across accounts to build multiple avenues to power and budget. Navigate procurement, legal, and security reviews while controlling every controllable, and close confidently and consistently.
• Develop accurate monthly and quarterly sales forecasts, and monitor open deals to refine these forecasts weekly. Use sound judgment to assess deal momentum, close dates, and deal amounts.

Mid-Market Customer Success Manager

Senior Account Executive