BrightHire

Customer Success Manager

• Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
• Drive successful rollout, training, adoption, and ongoing value realization across your book of business
• Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
• Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
• Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
• Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter
• Build strong, trust-based relationships with key stakeholders, from day-to-day administrators to senior Talent and HR leaders
• Act as a strategic advisor, helping customers align BrightHire to their hiring goals, change management needs, and interview strategy
• Partner closely with Sales, Implementation, Support, and Product to ensure a seamless and coordinated customer experience
• Represent the voice of the customer internally, contributing insights that shape product improvements and customer success programs
• Communicate clearly and effectively across formats — emails, decks, live meetings, executive readouts, and challenging conversations

Mid-Market Customer Success Manager

Account Executive

• Execute the full sales cycle, skillfully managing negotiations to close deals with new clients. Overcome objections and ensure a seamless handoff to the customer success team for a smooth transition.
• Identify and target potential clients within the HR tech space, engaging with prospects through strategic outreach and social selling. Establish a personal brand within our target market; and build deep relationships with heads of Talent Acquisition at mid-market and enterprise-level prospects. Adopt a disciplined daily approach to build and maintain a robust pipeline, ensuring sufficient coverage. Utilize tools like Sales Navigator, Salesloft, and AI to optimize and scale prospecting efforts.
• Conduct deep discovery that goes beyond surface-level pain to tie BrightHire to CFO-level priorities. Build presentations, product demos, and supporting materials that enable champions at our prospects to sell BrightHire's value to their internal stakeholders.
• Qualify leads and advance sales opportunities by applying a disciplined sale process (we use MEDDPICC). Nurture prospect client relationships to constantly build pipeline. Relentlessly move deals forward with multithreading across accounts to build multiple avenues to power and budget. Navigate procurement, legal, and security reviews while controlling every controllable, and close confidently and consistently.
• Develop accurate monthly and quarterly sales forecasts, and monitor open deals to refine these forecasts weekly. Use sound judgment to assess deal momentum, close dates, and deal amounts.

Senior Account Executive

Manager

• Guide clients through the onboarding process, integrating BrightHire into their recruitment tech-stack.
• Develop and manage comprehensive project plans in collaboration with customers. Coordinate with cross-functional teams to maintain project alignment and mitigate any risks or issues that arise. Facilitate regular meetings during the onboarding period and provide stakeholders with timely project updates.
• Configure and tailor BrightHire solutions to align with client needs, collaborating with several internal teams to solve tricky problems. Support pre-sales solution scoping as appropriate.
• Serve as the primary point of contact for customer integration projects with both customers and external partners.
• Provide technical support to issues related to the Onboarding process.
• Partner with customers to drive early adoption of BrightHire. Consult on change management best practices to overcome obstacles.
• Conduct client process discovery and enablement sessions, and advise them on the successful use of BrightHire products and develop tailored materials as needed.
• Ensure proactive and transparent communication with clients and internal teams about project progress and challenges.
• Design and document onboarding procedures for each segment, creating reusable resources, such as videos, decks, guides, and FAQs, for future implementations and ensuring best practices are woven throughout the experience.
• Administer our use of tools to support the onboarding process, such as Dock or other automation tools, promoting a standardized approach across segments.

Implementations Manager

Product Marketing

• Drive customer acquisition and engagement by shaping BrightHire's market presence
• Own and evolve BrightHire's messaging and positioning
• Translate customer insights and market context into compelling stories
• Lead the development of integrated marketing campaigns
• Create and oversee high-impact content
• Partner with Sales for enablement materials and feedback
• Collaborate closely with Product Management for feature launches
• Develop understanding of market and competitive landscape

Senior Product Marketing Manager

Sales Development Rep

• Partner with account executives to develop new opportunities in a defined territory.
• Master and personalize talk tracks and objection handling.
• Generate creative ideas to capture target prospects' attention.
• Develop strong relationships across our team and contribute to product ideation, company culture.
• Operate Like an Owner to improve the business.
• Meet with your leader and the team for skill stretching and constructive feedback.

Mid-Market Customer Success Manager

Senior Account Executive

Implementations Manager

Senior Product Marketing Manager

Sales Development Representative