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Revenue Operations

• Identify, develop, and lead projects that drive measurable improvements in sales performance, efficiency, and revenue growth, including optimizing processes to reduce friction, improve win rates, and drive consistent execution across the team
• Own sales reporting and analytics, including the sales forecasting program; provide sales leadership with actionable insights on performance, pipeline health, deal progression, and forecast accuracy
• Run deal desk operations including pricing approvals, discount workflows, contract review and approval processes, and special terms escalation
• Design and maintain data structure, integrations, and automation across our sales tech stack (Gong and Salesforce, among other platforms) to streamline workflows and eliminate manual processes
• Support pipeline generation efficiency efforts; You will be the leader in driving alignment between sales and marketing
• Manage sales territories, account assignments, and ownership policies to ensure optimal coverage
• Administer sales compensation plans, including quota management, commission tracking, and payout calculations in partnership with the Finance team
• Provide ongoing training and enablement on sales processes and tools to ensure high adoption and effective utilization, including leading regular AI adoption sessions

Revenue Operations Analyst

Application Engineer

• Technical escalation point supporting global customers for Tier 2 & 3 issues on a Java SaaS platform.
• Collaborate with Customer Success and Engineering teams (QA, Developers, DevOps, Security) to resolve issues.
• Write complex SQL queries, create reports, troubleshoot data issues, and provide reporting requirements to internal teams.
• Take ownership of application support tickets from troubleshooting through resolution and prioritize effectively.
• Provide guidance to App Support team members on complex issues.
• Proactively suggest and drive improvements in processes, tools, and best practices.
• Occasional out-of-hours and federal holiday rotation work; no current on-call requirement though expected in future.

Revenue Operations Analyst

Senior Application Support Engineer