Applications Engineer – Hybrid Machines
Phillips Corporation
Senior Application Support Engineer
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full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $105,000 per year
Job Level
Senior
Tech Stack
AWSJavaJavaScriptSQL
About the role
- Technical escalation point supporting global customers for Tier 2 & 3 issues on a Java SaaS platform.
- Collaborate with Customer Success and Engineering teams (QA, Developers, DevOps, Security) to resolve issues.
- Write complex SQL queries, create reports, troubleshoot data issues, and provide reporting requirements to internal teams.
- Take ownership of application support tickets from troubleshooting through resolution and prioritize effectively.
- Provide guidance to App Support team members on complex issues.
- Proactively suggest and drive improvements in processes, tools, and best practices.
- Occasional out-of-hours and federal holiday rotation work; no current on-call requirement though expected in future.
Requirements
- 6+ years of experience in web applications support.
- Strong SQL query and report writing experience.
- Strong experience supporting Java-based web applications, analyzing application logic, with a solid understanding of Java, JavaScript, and web technologies.
- Solid experience analyzing log files using tools like AWS dashboards, CloudWatch, and Elastic Monitoring, with familiarity working with APIs and tools such as Postman.
- Strong analytical and problem-solving skills.
- Clear communication skills with the ability to translate technical specifications to non-technical stakeholders and vice versa.
- Highly collaborative with experience working cross-functionally to deliver customer-focused solutions.
- Bonus: ability to write and modify Java code.
- Bonus: ability to write and modify JavaScript code.
