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Senior Application Support Engineer

Brightflag

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $95,000 - $105,000 per year

Job Level

Senior

Tech Stack

AWSJavaJavaScriptSQL

About the role

  • Technical escalation point supporting global customers for Tier 2 & 3 issues on a Java SaaS platform.
  • Collaborate with Customer Success and Engineering teams (QA, Developers, DevOps, Security) to resolve issues.
  • Write complex SQL queries, create reports, troubleshoot data issues, and provide reporting requirements to internal teams.
  • Take ownership of application support tickets from troubleshooting through resolution and prioritize effectively.
  • Provide guidance to App Support team members on complex issues.
  • Proactively suggest and drive improvements in processes, tools, and best practices.
  • Occasional out-of-hours and federal holiday rotation work; no current on-call requirement though expected in future.

Requirements

  • 6+ years of experience in web applications support.
  • Strong SQL query and report writing experience.
  • Strong experience supporting Java-based web applications, analyzing application logic, with a solid understanding of Java, JavaScript, and web technologies.
  • Solid experience analyzing log files using tools like AWS dashboards, CloudWatch, and Elastic Monitoring, with familiarity working with APIs and tools such as Postman.
  • Strong analytical and problem-solving skills.
  • Clear communication skills with the ability to translate technical specifications to non-technical stakeholders and vice versa.
  • Highly collaborative with experience working cross-functionally to deliver customer-focused solutions.
  • Bonus: ability to write and modify Java code.
  • Bonus: ability to write and modify JavaScript code.