BrightFire

Customer Success Manager

• Manage the ongoing relationship and partnership with several key accounts at BrightFire by regularly meeting with them.
• Demonstrate BrightFire’s value proposition on a daily basis with customers.
• Regularly review digital marketing opportunities within your book of business.
• Mitigate churn and encourage service expansion by being a BrightFire spokesperson to your managed book of business.
• Work internally with our onboarding and support teams to diffuse escalations and technical issues.
• Act as the voice of the client by submitting ideas for process improvements and feature enhancements.
• Achieve superb levels of product adoption by carefully understanding the needs and goals of your book of business.
• Conduct demos of our tools with customers and encourage customer participation within their subscribed mix of enrolled services.
• Attain superior levels of customer satisfaction through our designated feedback loops.
• Understand the competitive landscape and how to navigate BrightFire-versus-competitor conversations with our customers.
• Prepare management reporting as directed.