Customer Success Manager

BrightFire

Customer Success Manager at BrightFire managing client relationships and digital marketing strategies across key accounts. Focus on customer satisfaction, service expansion, and performance metrics.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage the ongoing relationship and partnership with several key accounts at BrightFire by regularly meeting with them.
Demonstrate BrightFire’s value proposition on a daily basis with customers.
Regularly review digital marketing opportunities within your book of business.
Mitigate churn and encourage service expansion by being a BrightFire spokesperson to your managed book of business.
Work internally with our onboarding and support teams to diffuse escalations and technical issues.
Act as the voice of the client by submitting ideas for process improvements and feature enhancements.
Achieve superb levels of product adoption by carefully understanding the needs and goals of your book of business.
Conduct demos of our tools with customers and encourage customer participation within their subscribed mix of enrolled services.
Attain superior levels of customer satisfaction through our designated feedback loops.
Understand the competitive landscape and how to navigate BrightFire-versus-competitor conversations with our customers.
Prepare management reporting as directed.

Requirements

What you’ll need

Possesses digital marketing experience across multiple channels and a customer service, customer success, or education background.
Previous experience working with insurance agents/agencies is a plus but not required.
Experience managing a book of business.
Familiar with digital media (social media, WordPress, etc.)
Attention to detail and well-organized.
Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills.
Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally with clients and internal staff.
Eager to learn new concepts and technologies.
Must possess time management, organizational, troubleshooting, and problem-solving skills.
Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed.
Self-starter with the ability to think through a problem and identify solutions.
Familiarity with HubSpot is a plus.

Benefits

Comp & perks

Competitive Salary
Annual Performance Bonus
Competitive Paid Time Off Policy
Approximately 10 Paid Holidays Per Year + 2 Floating Holidays
Retirement Plan 401k + 4% Company Matching
Remote Work
100% Paid Employee Health Insurance
Discounted Vision and Dental Insurance Available
Flexible Work Schedules Provided
A Company Laptop

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital marketingcustomer servicecustomer successbook of business managementtroubleshootingproblem-solvingtime managementattention to detailprocess improvementsfeature enhancements

Soft Skills

interpersonal communicationwriting skillsverbal communicationorganizational skillsprofessionalismteam playerself-starterindependent decision-makingpunctualityreliability