Brighte

Customer Support Officer

Brighte

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • In this role, you can flex your communication style to liaise and respond to many different types of people.
  • You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
  • Maintain clean and updated data in CRM systems and ensure the customer support experience across email, chat, or phone interactions, both inbound and outbound, is a positive one.
  • You'll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
  • You'll help customers with any requests to process payments and assist with troubleshooting any app issues.

Requirements

  • Your communication skills are strong - this is essential to your success in the role. This means that you have great verbal and written communications, as well as active listening and empathy.
  • You are skilled in problem solving and have the confidence and capability in troubleshooting and resolving customer inquiries efficiently
  • You are empathetic and understanding, with the ability to empathise with customers and understand their perspectives, with the ability to stay calm and patient, even when handling challenging situations.
  • Familiarity with CRM Systems: Experience or familiarity with maintaining clean and updated data in CRM systems.
  • You are adaptable and flexible, with the readiness to handle various customer inquiries and adapt to different situations.
  • Your attention to detail is second to none and you always ensure accurate and thorough recording of information and data.
  • You have worked in a similar role and are skilled in providing customer support via email, chat, or phone, both inbound and outbound.
Benefits
  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
  • Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
  • Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem solvingtroubleshootingcustomer support
Soft Skills
communicationactive listeningempathyadaptabilityattention to detailpatience