Brighte

Collections

• Design and implement a scalable collections operating model with auditable processes.
• Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards.
• Convert informal communication channels into structured workflows.
• Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation.
• Develop tailored customer contact strategies for early, mid, and late-stage arrears.
• Integrate skip tracing and optimise resource allocation through segmentation.
• Monitor performance metrics and loss trends to drive continuous improvement.
• Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling.
• Lead and inspire a small but mighty team based onshore and offshore, balancing hands-on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth.
• Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders.
• Communicate complex concepts clearly to frontline teams and senior leaders.

Collections Manager

Business Analyst

• Deeply understand Brighte’s business model, processes, and data landscape to uncover high-value AI opportunities and work to identify, assess, and roadmap AI use cases with measurable outcomes.
• Balance commercial value, operational efficiency, and technical feasibility to build compelling cases for AI investment.
• Lead Brighte’s AI implementation strategy, with a strong focus on data readiness, compliance, and governance while overseeing end-to-end execution of AI and automation projects - on time, on budget, and aligned with business goals.
• Partner with Commercial, Data, Engineering, and Tech teams, as well as external vendors, to integrate tools like Microsoft Copilot and Copilot Studio while working closely with Engineering to embed AI into Brighte’s core processes.
• Assess AI models and own ongoing QA to ensure performance and reliability while ensuring all AI adoption meets data security, privacy, and ethical standards.
• Collaborate with the CFO, Data team, and functional leaders to align initiatives with Brighte’s strategic AI roadmap.
• Run workshops and discussions to prioritise AI opportunities across business units.
• Evaluate performance of implemented tools and identify optimisation opportunities.
• Stay ahead of emerging AI trends and foster a culture of data literacy and AI curiosity across Brighte.

Collections Manager

Technical Business Analyst – AI