Brighte

Product Manager

• Define and deliver product strategies, roadmaps, and features that improve conversion and customer experience across the lending funnel.
• Own the end‑to‑end loan application strategy and experience, balancing growth, risk, compliance, and customer trust.
• Use funnel analytics, experimentation, and A/B testing to identify friction points and continuously optimise onboarding, eligibility, application flow, and approval outcomes.
• Conduct market and competitive analysis across lending, BNPL, and fintech to identify gaps and opportunities.
• Drive automation‑first thinking across lending workflows to reduce manual work and improve scalability in a regulated environment.
• Improve and automate key processes including data capture, identity verification, document handling, decisioning workflows, credit policy execution, and payment/repayment flows.
• Identify and ship high‑impact AI opportunities across the lending funnel while ensuring safe, responsible, and compliant use of AI.

Customer Support

• In this role, you can flex your communication style to liaise and respond to many different types of people.
• You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
• Maintain clean and updated data in CRM systems and ensure the customer support experience across email, chat, or phone interactions, both inbound and outbound, is a positive one.
• You'll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
• You'll help customers with any requests to process payments and assist with troubleshooting any app issues.

Customer Support Officer

Account Manager

• Lead post‑signing activation of enterprise and government partnerships and ensure integrations, processes, and operating models are effective and ready to scale.
• Drive consistent lead flow, vendor engagement, and end‑to‑end delivery outcomes, while proactively identifying and resolving issues across product, pricing, operations, incentives.
• Build strong, trusted relationships with senior stakeholders and serve as the single point of ownership for overall partnership health and performance.
• Lead governance, performance, and strategic planning forums.
• Continuously improve partner onboarding, reporting, and operational experience.
• Advocate for partner needs while balancing internal priorities and capacity and ensure partners experience Brighte as reliable, responsive, and collaborative.
• Identify and validate expansion opportunities within existing partnerships and explore new products, segments, and commercial models with partners.
• Progress viable opportunities from concept through to implementation with leadership support.
• Support progression of high‑fit new enterprise and government partnerships.
• Maintain and advance a targeted, high‑quality pipeline and develop and execute a clear sales plan aligned to annual targets.
• Contribute to commercial structuring, tender responses, and negotiations and lead new deal negotiations when required.
• Coordinate internal teams such as Product, Operations, Marketing, and Delivery teams to meet partner needs, effectively balancing partner expectations with internal capacity.
• Own day‑to‑day enterprise account oversight, engaging Project Managers for structured delivery work.

Enterprise Partnerships – Activation Manager

• Own end‑to‑end contact centre performance across phone and email, delivering to key service targets and maintaining a strong operating rhythm that drives continuous improvement. Balance efficiency, service quality, compliance, and agent wellbeing, acting as the escalation point for complex or high‑risk customer matters.
• Forecast demand and ensure consistent coverage across business hours, after‑hours, and weekends, refining rostering and capacity models to support growth without compromising standards.
• Lead quality, compliance, and customer experience frameworks—ensuring high‑quality interactions, supporting customers experiencing vulnerability or financial hardship, and partnering with Risk, Compliance, and Lending to embed regulatory requirements. Turn customer insights into clear themes and improvement opportunities.
• Optimise Zendesk using automation and AI to lift efficiency and agent productivity. Build dashboards that surface volumes, performance trends, and emerging risks, translating operational data into actionable insights for senior leaders.
• Lead and develop a high‑performing, distributed team across Australia and the Philippines. Foster a culture of accountability, engagement, and collaboration, owning onboarding, training, and capability uplift to ensure teams deliver exceptional support.

Product Manager

Customer Support Officer

Enterprise Partnerships – Activation Manager

Customer Support Manager