Bright

Customer Success Executive

Bright

full-time

Posted on:

Location Type: Hybrid

Location: Warwick • United Kingdom

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Job Level

Junior

About the role

  • Manage end-to-end customer relationships, from onboarding and training new customers, to supporting and facilitating existing ones
  • Collect, collate, and analyse customer feedback and incorporate into new scalable customer success initiatives to drive subscription renewals
  • Create, control and update customer-facing documentation on our helpdesk
  • Facilitating demos and webinars to showcase the TimeKeeper platform to new customers.
  • Any other value-add tasks and responsibilities as determined by management

Requirements

  • Must have right to live and work in Ireland or the UK
  • Ideally 1+ year experience working in Customer Success
  • Excellent interpersonal skills with the ability to build strong working relationships
  • Excellent communication skills, both written and verbal
  • Highly computer literate including being comfortable with Google Suite
  • An eye for detail, accuracy, and consistency
  • Good organisational skills with the ability to manage conflicting priorities
  • Initiative and ‘can do’ attitude; embracing opportunities to suggest new ways of improving processes and engaging customers
  • Understanding of audience and ability to tailor content and messaging for various channels
  • Autonomy to manage their own schedule and responsibilities
  • Comfortable working in an asynchronous manner
  • Ability to take feedback on board, offering and implementing solutions
  • Enthusiasm and self-motivation
  • Desired but not essential, a degree in business or related field
Benefits
  • Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space
  • Collaborative, innovative team environment
  • Professional development and growth opportunities
  • Competitive compensation and benefits package

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
interpersonal skillscommunication skillsorganisational skillsattention to detailinitiativeself-motivationability to manage conflicting prioritiesability to take feedbacktailoring contentautonomy
Certifications
degree in business