Bright

Full-stack Engineer

• Collaborate with senior engineers, technical leads, and product managers to design, code, test, and debug software applications that meet business requirements and customer needs
• Participate in the full software development lifecycle, from requirement analysis through to deployment, delivering high-quality features and improvements on schedule
• Write clean, maintainable, and well-documented code following established coding standards and best practices
• Conduct thorough unit testing and participate actively in code reviews to maintain code quality and identify opportunities for improvement
• Troubleshoot and resolve software defects, performance issues, and technical challenges, ensuring the stability and reliability of our SaaS products
• Provide second-line support for production issues, working with the team to implement effective solutions
• Contribute to continuous improvement initiatives by identifying and addressing technical debt
• Work closely with cross-functional teams, including UX/UI designers, QA engineers, DevOps specialists, and product managers, to ensure seamless development and delivery of new features
• Participate in agile ceremonies including sprint planning, daily stand-ups, retrospectives, and demos
• Document your work comprehensively, including code comments, technical documentation, and knowledge-sharing materials to facilitate team collaboration
• Continuously enhance your skills and knowledge in software engineering, SaaS architecture, cloud technologies, and emerging industry trends through self-learning and company-provided training opportunities
• Contribute innovative ideas and suggestions to improve existing products and propose new features that enhance the overall user experience
• Stay informed about the latest technologies, frameworks, and best practices in SaaS development to help drive technical excellence

Junior Software Engineer

• Architect and implement scalable, production-ready AI-powered applications from front-end to back-end
• Design and build performant, secure back-end services that integrate with our AI platform
• Create user-friendly front-end interfaces for AI features using modern JavaScript frameworks or C# and Blazor
• Lead technical decision-making within your squad, balancing innovation with pragmatic delivery
• Drive best practices in code quality, testing, security, and observability
• Collaborate closely with the AI platform team to design and deliver compelling AI-first features and products
• Integrate AI capabilities seamlessly into existing Bright products, ensuring smooth user experiences
• Build responsive, intuitive UI components that make complex AI functionality accessible to end users
• Optimize AI service performance, cost, and reliability in production environments
• Write clean, maintainable, well-tested code with comprehensive documentation
• Configure and maintain CI/CD pipelines with automated testing and deployment
• Identify opportunities for process improvements and contribute to enhancement of development practices, testability, tools, code health and maintainability across the engineering community
• Foster a collaborative environment by working closely within cross-functional teams to ensure high-quality software delivery
• Provide technical guidance and mentorship to other engineers
• Contribute to architectural decisions and technical strategy
• Help shape team culture and engineering standards

Senior Software Engineer – AI Team

Chief Marketing Officer

• Collaborate with the marketing team to develop comprehensive campaign strategies aligned with organisational goals.
• Conduct market research and analyse target audience to identify key trends, insights, and opportunities.
• Define campaign objectives, KPIs, target metrics, and success criteria.
• Develop compelling campaign concepts, messaging, and creative assets in coordination with the creative team.
• Coordinate with internal stakeholders, agencies, vendors, and partners to execute campaigns across various channels (e.g., digital, social media, print, events).
• Manage campaign budgets, timelines, and resources effectively.
• Monitor campaign performance, analyse data, and optimize strategies to ensure campaign success.
• Create engaging and persuasive content for various marketing channels, including emails, websites, landing pages, social media, and advertisements.
• Collaborate with the design team to develop visually appealing marketing collateral, such as brochures, banners, videos, and infographics.
• Develop and implement lead generation strategies to attract and capture potential customers.
• Collaborate with the sales team to align marketing campaigns with lead nurturing and conversion goals.
• Utilise marketing automation tools and CRM systems to track leads, measure conversions, and optimise campaigns.
• Ensure consistency in messaging, branding, and tone of voice across all campaign materials and touch points.
• Monitor market trends, competitive landscape, and customer feedback to enhance brand positioning and differentiate the organisation's offerings.
• Prepare regular reports on campaign performance, key metrics, and ROI.
• Conduct post-campaign analysis to evaluate effectiveness, identify learnings, and recommend improvements for future campaigns.

Campaign Marketing Executive

Customer Support

• Acting as the first point of contact in supporting customers over the phone and via email.
• Providing help and answers to customers' bookkeeping and accounts issues through identification of the problem itself, research on answers and subsequent provision of guidance.
• Guiding customers through our software, enabling them to use the software effectively.
• Utilising AI-powered tools and resources including Forethought and WalkMe to enhance support efficiency and provide more accurate, timely responses to customer inquiries.
• Keeping abreast of trends and changes in accounts and bookkeeping areas.
• To support, guide and assist other team members in resolving customer queries.
• Work with Support team managers and leaders to reach targets, ultimately providing best in class support to our growing customer base.

Customer Support Executive

Content Marketing Manager

• Develop and execute content marketing strategies
• Create high-quality content across multiple channels
• Optimize content for SEO
• Monitor content performance and engage with communities
• Track and measure content marketing initiatives

Content Marketing Executive

Account Executive

• Contact leads by phone with the objective of booking online software demos
• Actively liaise with prospects, fact-finding key data
• Act as the initial point of contact to all new prospects
• Maintain a high level of client service and client relationships, ensuring a premium level of customer satisfaction
• Achieve and exceed targets on a weekly and monthly basis
• Keep up-to-date records through our CRM system
• Maintain a basic understanding of our software's in order to answer prospects questions
• Take and process orders in an accurate manner

Junior Software Engineer

Senior Software Engineer – AI Team

Campaign Marketing Executive

Customer Support Executive

Content Marketing Executive

Inside Sales Representative – 6 month contract