Bridgeway Benefit Technologies

Customer Support Analyst

Bridgeway Benefit Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Develop a comprehensive understanding of the Bridgeway products and services to efficiently triage and resolve client issues.
  • Serve as the main point of contact for customer inquiries and requests.
  • Log, track, and manage customer tickets from intake to completion.
  • Collaborate with internal teams and customer stakeholders to diagnose and respond to questions in a timely manner.
  • Develop and maintain relationships with customers by providing outstanding customer experience that leads to contract renewal and expansions.
  • Analyze, research, and consult with subject matter experts to resolve software issues.

Requirements

  • Bachelors’ degree in Information Technology, Business Information Systems, or a related discipline
  • 2+ years of experience in a customer-facing, technical support role
  • Strong analytical and problem-solving skills
  • Exceptional verbal and written communication skills
  • Quick learner who can confidently articulate software-related and technical concepts
  • Ability to be task-oriented, to prioritize, and to manage time effectively
  • Work independently with discipline and motivation to succeed in a virtual environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsoftware issue resolutionticket management
Soft Skills
analytical skillsproblem-solving skillsverbal communicationwritten communicationtime managementtask-orientedindependent workmotivation
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Business Information Systems