Bridgeway Benefit Technologies

Cloud Engineer

• Define and execute the enterprise Cloud engineering and DevOps strategy aligned with Bridgeway’s business and technology objectives
• Establish and maintain a multi-year roadmap for reliability, scalability, automation, CI/CD, and cloud modernization
• Provide architectural leadership to ensure Cloud investments deliver measurable business value
• Provide hands-on support as needed
• Define and enforce Infrastructure as Code (IaC) standards using Terraform, ensuring consistent, repeatable, and auditable infrastructure deployments across all environments
• Establish Terraform module libraries and governance practices to promote reusability, reduce configuration drift, and accelerate infrastructure provisioning
• Lead the adoption of GitOps workflows for infrastructure management, integrating Terraform with CI/CD pipelines for automated plan, review, and apply processes
• Lead the implementation and governance of secure networking solutions using modern VPN technologies such as Tailscale, WireGuard, and traditional IPsec tunnels
• Partner with executive leadership to communicate Cloud strategy, progress, and outcomes
• Oversee the design, implementation, and optimization of cloud infrastructure, CI/CD pipelines, and developer enablement Clouds
• Establish KPIs and metrics to measure reliability, delivery efficiency, and Cloud maturity
• Lead enterprise-wide standards, policies, and governance for Cloud and DevOps practices
• Lead, mentor, and develop a team of Windows and Linux-focused engineers
• Build a culture of accountability, continuous improvement, and operational excellence
• Oversee talent strategy including hiring, performance management, succession planning, and career development
• Foster a collaborative, inclusive, and high-performance engineering organization
• Act as a primary escalation and decision authority for Cloud-related risks and challenges
• Partner with Product, Engineering, Architecture, Security, and Business leaders to translate business needs into scalable technical solutions
• Evaluate emerging cloud technologies and make architecture decisions aligned with business objectives
• Oversee cloud cost management and budget optimization
• Serve as a change agent, driving adoption of modern engineering practices and emerging technologies
• Design and drive implementation of IP Address Management (IPAM) solutions such as NetBox, Infoblox, or AWS IPAM Services
• Architect and manage multi-account (AWS) or multi-tenant (Azure) environments with complex interconnection and governance requirements
• Lead migrations from traditional on-premises deployment patterns to leverage cloud-native services
• Design and maintain Kubernetes environments with proper security controls, network segmentation, and namespace isolation
• Partner with development teams to transition application deployments from traditional server installations to containers and serverless architectures
• Interface with development teams to identify pain points and lead continuous improvement initiatives
• Ensure Cloud availability, resilience, security, and compliance
• Support security and compliance teams with evidence gathering and audit interviews for SOC 2 and similar frameworks
• Design and maintain centralized logging configurations that aggregate and correlate system, application, cloud, and SaaS logsImplement advanced monitoring and alerting structures to ensure availability and assist development teams in identifying application errors and performance concerns
• Troubleshoot complex technical issues across all levels of the stack while marshalling appropriate resources and providing timely updates to stakeholders
• Deliver root cause analysis reports with actionable recommendations to prevent recurrence
• Lead incident management, root cause analysis, and continuous improvement efforts
• Drive automation-first practices using tools such as Python, Terraform, Ansible, and CI/CD Clouds.
• Coach and mentor traditional systems administrators on cloud concepts, enabling them to maintain and optimize cloud services

Director, Cloud Engineering

Support Engineer

• Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications.
• Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service.
• Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls.
• Ensure regular backups of critical systems and data and assist in restoring operations as needed.
• Apply system patches, updates, and upgrades to maintain security and compliance.
• Document system configurations, procedures, and support activities.
• Work closely with senior system administrators, Bridgeway staff, and vendors to resolve issues and implement solutions.
• Stay up to date with emerging technologies and participate in training to enhance system administration skills.

Technical Support Analyst

Product Manager

• Collaborates with cross-functional teams and various stakeholders to optimize current and new product offerings, including analytics, design/user experience, engineering, and user enablement.
• Turns data insights into products with actionable outcomes to the customer.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Prioritizes and informs stakeholders of the product vision, strategy, features, and prioritization to internal and external.
• Works with user-focused departments to define self-service user experience, support, and monitoring for customers.
• Partners with sales departments to align prioritization with customer needs.
• Translates product roadmap features into well-defined product requirements including features, Epics, user stories, and acceptance test criteria.
• Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment. Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.
• Research and analyze market, the users, and the roadmap for the product. Follow competitors and the industry.
• Partners with Technical Writers to produce and maintain product documentation including release notes, user guides and customer communications.
• Actively participate in Process alignment, improvement and roll out strategy with Product and Engineering teams and leadership.
• Participate or lead product-related meetings like CCB, DRB, product showcases, UGC sessions, VOC’s, etc. within respective product space.

Product Owner

Manager

• Report on work progress and obstacles regularly within your team while providing advice, guidance, encouragement, and constructive feedback to the team.
• Manage processes, lessons learned, and best practices within your area of responsibility, continuously driving improvements and efficiency.
• Act as a point of escalation for both customer and internal issues, providing timely resolutions and ensuring customer satisfaction.
• Enable, support, and empower individual contributors reporting directly to you, fostering their career growth and development.
• Effectively manage the workload within your team, ensuring resources are allocated appropriately to meet project and customer demands.
• Review and maintain resource load and all related administrative tasks in OnePlan
• Proactively identify and recommend changes needed to improve team effectiveness and drive positive outcomes for the customer and department.
• Review and approve time sheets and expense reports as appropriate.
• Lead the process to estimate existing customer project work to be delivered by resources on your team.
• Manage small, existing customer projects assigned to team resources, including assigning tasks, forecasting project work, setting due dates, and completing billing milestones.
• Oversee project delivery within your team, achieving on-time and on-budget targets
• Collaborate with the Director, PSO to develop and own the onboarding plan for all new team members within your area of responsibility, ensuring a smooth transition and integration.
• Contribute to revenue targets and ensure profitability of service engagements.
• Develop timelines and action steps for anticipating, framing, and effectively communicating changes within your team.
• Collaborate with Human Resources to hire team members.
• Work closely with product, engineering, and customer success teams to align services with product capabilities.
• Conduct regular one-on-one meetings with direct reports to provide constructive feedback and guidance.
• Set clear performance expectations for each direct report and provide guidance to help team members meet expectations.
• Evaluate team members’ performance, skills, and potential for growth.
• Support cross-functional initiatives to improve internal operations and increase customer satisfaction.

Manager, Professional Services

Engineering Manager

• Collaborate closely with engineering, product, and business leaders to align technical execution with business goals.
• Foster a culture of technical excellence, continuous learning, and innovation within the team.
• Drive best practices for software development, including code reviews, testing, and CI/CD pipelines.
• Ensure timely delivery of high-quality software solutions in an agile environment.
• Mentor and develop engineers, helping them grow their skills and advance their careers.
• Lead and manage a team of software engineers to develop scalable, secure, and high-performance applications - including hiring, training, and completing performance evaluations.
• Work closely with architecture and platform teams to align on technical strategies and implementation.
• Promote cross-functional collaboration.
• Monitor KPIs and metrics to report out monthly to the CTO’s leadership team.
• Stay current with emerging technologies and industry trends and integrate relevant innovations into the company’s IT infrastructure.
• Participating in software solution design and architecture.
• Ensuring code quality through unit testing and automated testing frameworks.
• Working with other developers, stakeholders, and clients to understand requirements and deliver solutions.
• Providing technical support and troubleshooting issues.
• Creating and maintaining documentation throughout the software development lifecycle.

Director, Cloud Engineering

Technical Support Analyst

Product Owner

Manager, Professional Services

Manager, Software Engineering