Bridgeway Benefit Technologies

Business Analyst

• Engage directly with customers to facilitate the implementation, configuration, testing, and training of Bridgeway’s software suite.
• Effectively prioritize and execute multiple development projects, including eligibility files and module installations.
• Translate business needs into well-defined and detailed requirements, user stories, and user-focused solutions and design documents.
• Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings, demonstrating your ability to communicate with end users, executive sponsors, and IT resources.
• Collaborate with cross-functional teams to ensure alignment with stakeholder needs and business objectives.
• Utilize a variety of tools and resources to address customer application questions or issues related to database, system configurations/setup, product functionality, and business enhancements.
• Develop and maintain a comprehensive understanding of our products, solutions, and capabilities.

Systems Engineer

• Lead full-cycle data conversion across multiple customer projects (discovery → mapping → transformation → validation → go-live)
• Act as the primary technical contact for customers, guiding data strategy, surfacing risks, and managing expectations
• Collaborate with Business Analysts and other Professional Services teams to understand data requirements, provide data analyses to assist with the configuration of our software, and accurately map data to meet customer needs
• Analyze and validate large, complex datasets using advanced SQL
• Build and execute ETL/ELT processes (SSIS, Talend, Informatica, or similar)
• Develop data mapping logic, transformation rules, and validation strategies
• Identify and resolve data quality issues through profiling, cleansing, and root cause analysis
• Work across file formats (CSV, Excel) to support data exchange
• Plan and execute cutover activities, including go-live coordination and validation sign-off
• Partner with internal teams to troubleshoot issues and ensure accurate data delivery
• Mentor junior team members and contribute to improving migration processes and standards
• Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance productivity, improve solution quality, and accelerate delivery of business outcomes.

Senior Systems Analyst, Data Conversion

• Work with Business Analysts to understand the customer’s request, including data mapping and process flows.
• Create and configure customer documents such as Checks and Forms and automate workflow solutions using our proprietary software.
• Collaborate with Business Analysts on business and technical requirements, to produce clearly defined document and workflow specifications.
• Assist with translating requirements into documents, forms, letters, and other correspondences, to produce customer approved deliverables.
• Create and revise complex batch, on-demand and interactive document templates, accurately mapping data fields, constructing grouping, repeating rows, headers, logos, pagination, etc., as applicable per the defined requirements.
• Work with software developers to request data source changes and process modifications.
• Work with customers and other stakeholders on the implementation, configuration, testing, and troubleshooting of our integrated document creation and management tool.
• Utilize multiple tools and resources to resolve customer questions and issues in the areas of data, system configuration, setup, and product functionality.
• Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance productivity, improve solution quality, and accelerate delivery of business outcomes.

Systems Analyst

Customer Success Manager

• Own customer lifecycle from onboarding through expansion
• Identify, shape, and close expansion opportunities in partnership with Sales
• Proactively mitigate churn risk through data-driven engagement strategies
• Maintain accurate forecasting for growth opportunities
• Partner with customers to define clear, measurable success metrics aligned to their business goals
• Develop and execute customer success plans tied to revenue growth or operational efficiency and aligned to the defined customer segmentation and engagement strategy
• Drive product adoption as the foundation for value realization
• Track and communicate progress against outcomes through QBRs and ongoing engagement
• Leverage customer health, usage data, and engagement signals to identify risks and opportunities, prioritize actions and outreach, and inform account strategy
• Act as the internal orchestrator across Sales, Product, Engineering, Professional Services, and Support
• Provide voice of the customer insights to influence product roadmap and GTM strategy
• Engage and influence senior stakeholders on business outcomes and strategy
• Lead QBRs focused on value realization and commercial outcomes
• Navigate complex conversations, including billing and invoicing disputes and customer escalations requiring cross-functional coordination
• Create, track, and report on customer-facing projects and initiatives across assigned accounts
• Follow and improve standardized processes
• Represent Bridgeway in customer-facing forums and community engagements to deepen relationships and capture structured feedback
• Maintain CRM hygiene and forecasting accuracy in HubSpot.
• Leverage generative AI tools such as Claude and Copilot to streamline workflows, enhance productivity, and improve solution quality.

Platform Engineer

• Iteratively design and develop scalable, resilient, and efficient platform solutions using cloud services and modern software design frameworks.
• Create modular, reusable infrastructure using Terraform and related tools.
• Partner interdepartmentally and cross-functionally to strengthen DevOps practices through automation.
• Architect, develop, and maintain CI/CD pipelines for platform functions and customer needs at scale.
• Deliver solutions based on event-driven, object-oriented, and functional design patterns.
• Own the design and implementation of monitoring and logging solutions to ensure reliability and performance.
• Support the definition and maintenance of a lifecycle process for platform systems to ensure updates, patches, and security compliance.
• Apply deep expertise in platform engineering while leveraging cross-disciplinary knowledge to drive effective collaboration across development, operations, and security teams.
• Resolve cloud infrastructure issues quickly, analyze performance, and implement improvements.
• Analyze system performance and implement optimizations to improve speed, efficiency, and resource utilization.
• Anticipate and plan infrastructure scaling to meet the growing needs of the business.
• Apply a security-first approach, ensuring SOC, SOC2, HIPAA, NIST, and regulatory requirements are met.
• Implement and manage IAM, firewalls, and SIEM solutions.
• Integrate diverse and non-traditional systems to deliver practical, forward-thinking outcomes.
• Navigate challenges creatively and find effective solutions when conventional approaches fall short.
• Lead assigned projects, driving cross-team collaboration, execution delivery, and accountability.
• Write clean, efficient, and well-documented code while following best practices and established development standards.
• Take part in the on-call rotation to ensure the reliability and availability of platform services.
• Use generative AI tools such as Claude, Copilot, or ChatGPT to improve productivity and deliver high-quality outcomes.

Business Analyst

Senior Systems Analyst, Data Conversion

Systems Analyst

Customer Success Manager

Senior Platform Engineer