Bridgeway Benefit Technologies

Project Manager

• Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway’s PMO governance standards.
• Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes.
• Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards.
• Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes.
• Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives.
• Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals.
• Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills.
• Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution.
• Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity.
• Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects.
• Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices.
• Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction.

Manager, Project Management Organization – PMO

Customer Success Manager

• Demonstrate strategic leadership by developing and executing a customer success strategy aligned with Bridgeway’s growth and revenue goals.
• Define and monitor key KPIs to manage revenue, retention, customer health and time-to-value success.
• Drive continuous improvement in customer engagement models and expansion processes.
• Partner with Sales and Product teams to ensure customer feedback informs roadmap and go-to-market strategies.
• Accountable for achievement of Services sales quota. Collaborate with Sales and Finance to forecast retention and expansion revenue, then lead initiatives to increase expansion revenue through cross-sell and upsell programs.
• Implement scalable systems and processes for customer lifecycle management, from onboarding to renewal.
• Develop and execute strategies to meet individual and team quotas while maintaining high customer satisfaction.
• Create segmentation and account allocation models to support scalability, drive equitable workloads, and enhance customer experience.
• Collaborate with Sales leadership to ensure cohesive customer plans that support revenue expansion and long-term relationship success.
• Build and mentor a high performing team of Customer Success Managers. Introduce scalable programs and playbooks that improve adoption and reduce churn.
• Foster a high-performance and customer-centric culture with clear accountability and continuous improvement.
• Ensure alignment and seamless handoffs between Sales, Professional Services, and Support teams.
• Leverage data and analytics to drive proactive customer engagement.
• Develop executive relationships with key customers, acting as their trusted advisor, understanding their business objectives, and aligning our solutions to meet their needs.
• Drive customer satisfaction and advocacy metrics.
• Identify and promote customer success stories and case studies for marketing and sales enablement.

VP, Customer Success

Manager

• Lead portfolio planning for the Professional Services organization—owning visibility into project demand, capacity planning, and revenue projections across all active and upcoming client engagements.
• Partner with Sales to support pre-sales activities, including project and program scoping, pricing validation, SOW approvals, and client-facing executive presentations.
• Collaborate cross-functionally with PMO leadership, Implementation, and Finance to ensure the services pipeline aligns with delivery readiness, staffing plans, and monthly business objectives.
• Monitor and report portfolio health through dashboards and scorecards that track utilization, backlog, risks, and forecast accuracy, providing insights and recommendations to senior leadership.
• Drive process standardization for pre-sales, estimating, and portfolio governance to improve efficiency, scalability, and communication across teams.
• Continuously evaluate and improve how project demand translates into resource allocation, ensuring teams are aligned with business priorities and operating within capacity constraints.
• Champion the use of PMO tools and best practices, leveraging Bridgeway’s systems (such as Clarizen, Smartsheet, or Power BI) to drive transparency, consistency, and data-driven decision-making.
• Support business advancement initiatives, including refinement of fee-for-service offerings, capacity optimization, and revenue realization strategies.

Project Portfolio Manager

Account Executive

• Research and actively sell cost containment and payments/communication solutions to meet our customers’ business needs for Healthcare Benefit Administration within the Taft-Hartley market.
• Provide consultation and savings analysis of claims data for customers with a focus on out-of-network (OON) claims.
• Analyze savings opportunities by reviewing claims history, contract terms (e.g., JAA contracts), No Surprises Act implications, claims editing, and payment accuracy and trends.
• Qualify leads based on a set of criteria to ensure they are potential customers.
• Conduct discovery calls and meetings to understand prospective customers' pain points, requirements, and objectives and present tailored SaaS solutions that align with their business goals.
• Demonstrate the value of SaaS products and services through live demos or presentations.
• Manage the end-to-end sales cycle, including proposal development, negotiations, and closing.
• Gather, coordinate, and communicate information necessary to ensure a smooth implementation.
• Build and maintain strong relationships with key decision-makers within new and existing customer organizations.
• Handle objections and overcome resistance by providing solutions that address customer concerns.
• Meet or exceed quarterly and annual sales targets and KPIs.
• Accurately forecast revenue and sales pipeline activity.
• Report on sales activities, progress, and outcomes to sales leadership and maintain documentation for open deal activity.
• Collaborate closely with sales operations, solution engineering, marketing, and customer success teams to provide a seamless experience for customers.
• Share feedback on product offerings and market trends with the product development team to ensure the SaaS solution meets customer demands.
• Manage contract negotiations, including pricing, terms, and conditions, in line with company policies and practices.
• Close sales and ensure a smooth handoff to the customer success or implementation team.
• Identify upsell and cross-sell opportunities based on customer needs and growth.
• Educate potential customers about the product’s benefits and features.
• Assist customers in the onboarding process, ensuring a positive experience.
• Able to effectively manage long sales cycles, often ranging from several weeks to months.

Account Executive – Payer Technologies

Product Manager

• Define and communicate the strategic vision of both current and new products
• Align product strategy to corporate goals and customer needs
• Build, lead, and mentor a high-performing Product team
• Partner with Product Owners to build impactful roadmaps with clear objectives and long-term vision
• Collaborate with Sales & Marketing, Professional Services, and Engineering to define, develop, market, sell and deliver the Product.
• Collaborate with Sales and Finance to refine and drive product pricing models
• Evaluate build vs. buy strategy and manage vendor relationships
• Identify product enhancements that balance a favorable return on investment with customer needs
• Perform product analysis to measure how well products are doing in the market
• Lead the decision-making process on product prioritization
• Establish Product Charters with key requirements and clear scope definition
• Support product development lifecycle tasks as needed
• Partner with Product Owners and Engineering to communicate product requirements and ensure successful product launch
• Lead Voice of the Customer programs; select customers, execute sessions, and distill feedback into product decisions
• Author product marketing documents including Product Overview, Highlights, and Release Bulletins
• Support Sales team efforts through presentations, demonstrations, RFP responses, and competitive write-ups

Senior Product Manager

• Act as the primary contact for Bridgeway customers, as we seek to reduce the number of roles directly communicating to customers and focus the point of communication around the Customer Success Manager.
• Understand your customers' business goals and strategies and effectively communicate the value of Bridgeway solutions, showcasing our expertise.
• Collaborate across the Bridgeway enterprise to handle your customers’ needs successfully, while acting as the internal orchestrator between and among many departments including, but not limited to, Sales, Services, Engineering, Executive and Business Leadership team, and more.
• Engage in the early lifecycle of the customer and Bridgeway relationship, to include pre-Sales in conjunction with the Sales team.
• Routinely document and update success strategies for customers that you lead. These include, but are not limited to, Annual and Quarterly Planning and Review Sessions, both internally and externally, such as MBR and QBRs.
• Plan, lead, and direct Quarterly Business Reviews (QBRs) and other customer check-ins to ensure our existing customers are getting value from Bridgeway products and solutions, through proactive, metrics-based engagement.
• Work with Support, Services, Project Management, and other internal functions, to aid in timelines and expectation-setting with customers.
• Grow software adoption and build customer success plans, through working with internal teams and establishing a regular cadence with each assigned customer, providing recommendations, solutions, and best practices.
• Ensure renewals and identify and escalate at-risk customers early-on to senior leadership, to develop a plan for retention.
• Map out large accounts, identifying key players, and establish relationships across the customer base.
• Serve as the escalation point for issues regarding service level agreements, projects, upgrades, or open support tickets.
• Using internal systems and in collaboration with internal teams, actively and thoroughly document all important strategic and technical matters and history relating to customers that you manage.
• Represent Bridgeway at industry events and meetings.

Backend Engineer

• Maintain and update major application sub systems using .NET, and related technologies.
• Assess requirements for software development projects.
• Provide support and research for existing and new software, and investigate, recommend, and implement new technology and solutions.
• Adhere to technical standards within the industry and within Bridgeway.
• Participate in multiple concurrent projects, to include product enhancements, client customizations, third party integrations, and product maintenance.
• Collaborate with our Engineering, DevOps, and operations teams to define and execute plans for standardization scaling and enhancements to our products and services utilized in deployment, installation, and release efforts.
• Maintain SCRUM Methodology and documentation of user stories, features, and other release notes to best assist implementation application support teams.
• Develop programming effort estimations based on requirements and scope of project and manage work progress against schedule commitments, utilizing Azure DevOps (ADO) for task management.
• Advocate for continuous improvement.

.NET Software Engineer

QA Engineer

• Develop and implement QA strategy, standards, and best practices across manual and automated testing.
• Ensure test planning, execution, defect tracking, and reporting processes are effective and repeatable.
• Integrate QA practices within Scrum and DevOps workflows.
• Oversee design and execution of test plans, test cases, and regression suites.
• Drive automation initiatives to increase efficiency and coverage.
• Ensure comprehensive testing across functional, regression, integration, performance, and security dimensions.
• Build, lead, and mentor a high-performing QA team, fostering a culture of collaboration, accountability, and continuous improvement. This includes hiring, setting and monitoring individual performance objectives, career development, performance appraisals, and providing regular feedback and coaching.
• Set clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and management teams.
• Build and maintain productive relationships across departments, navigating organizational complexity and silos.
• Lead and/or contribute to cross-functional initiatives and change efforts.
• Provide visibility into quality metrics, release readiness, and defect trends to leadership.
• Evaluate emerging QA tools and technologies, introducing improvements to enhance testing effectiveness.
• Promote a shift-left testing culture, emphasizing prevention of defects over detection.
• Identify and address process bottlenecks, inefficiencies, and risks.
• Prioritize initiatives and allocate resources effectively, monitoring progress and adjusting if necessary.
• Analyze data and insights to make informed decisions. Handle uncertainty and make timely, high-impact choices. Foster a culture of innovation and proactive problem solving.
• Communicate clearly, consistently and persuasively, adapting messaging to different stakeholders of various levels, both internally and externally.

Director, Quality Assurance

Platform Engineer

• Iteratively design and develop scalable, resilient, and efficient platform solutions using cloud services and modern software design frameworks.
• Create modular, reusable infrastructure using Terraform and related tools.
• Partner interdepartmentally and cross-functionally to strengthen DevOps practices through automation.
• Architect, develop, and maintain CI/CD pipelines for platform functions and customer needs at scale.
• Deliver solutions based on event-driven, object-oriented, and functional design patterns.
• Own the design and implementation of monitoring and logging solutions to ensure reliability and performance.
• Support the definition and maintenance of a lifecycle process for platform systems to ensure updates, patches, and security compliance.
• Apply deep expertise in platform engineering while leveraging cross-disciplinary knowledge to drive effective collaboration across development, operations, and security teams.
• Resolve cloud infrastructure issues quickly, analyze performance, and implement improvements.
• Analyze system performance and implement optimizations to improve speed, efficiency, and resource utilization.
• Anticipate and plan infrastructure scaling to meet the growing needs of the business.
• Apply a security-first approach, ensuring SOC, SOC2, HIPAA, NIST, and regulatory requirements are met.
• Implement and manage IAM, firewalls, and SIEM solutions.
• Integrate diverse and nontraditional systems to deliver practical, forward-thinking outcomes.
• Navigate challenges creatively and find effective solutions when conventional approaches fall short.
• Contribute to the team’s Scrumban workflow to deliver business objectives.
• Lead assigned projects, driving cross-team collaboration, execution delivery, and accountability.
• Write clean, efficient, and well-documented code while following best practices and established development standards.

Senior Platform Engineer

Full-stack Engineer

• Bridgeway is seeking a Senior Software Engineer to work in a fast-paced, results driven environment, collaborating with engineers as well as our professional services team.
• Focus on maintaining several critical applications and balancing speed and quality during the development lifecycle.
• Maintain and update major application sub systems using C++, .NET, and related technologies.
• Assess requirements for software development projects and provide support and research for existing and new software.
• Investigate, recommend, and implement new technology and solutions and adhere to technical standards.
• Participate in multiple concurrent projects including product enhancements, client customizations, third party integrations, and product maintenance.
• Collaborate with Engineering, DevOps, and operations teams to define and execute plans for standardization, scaling and enhancements.
• Maintain SCRUM methodology, document user stories and utilization of Azure DevOps for task management.
• Advocate for continuous improvement.