Bridgeway Benefit Technologies

Technical Support Analyst

Bridgeway Benefit Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AzureCloudDNSFirewallsLinuxTCP/IPUnix

About the role

  • Monitor, maintain, and troubleshoot software and networking systems, including servers, workstations, and applications.
  • Provide technical support to end-users, resolve software and networking issues, and ensure a high level of customer service.
  • Assist in maintaining and troubleshooting network systems, including routers, switches, and firewalls.
  • Ensure regular backups of critical systems and data and assist in restoring operations as needed.
  • Apply system patches, updates, and upgrades to maintain security and compliance.
  • Document system configurations, procedures, and support activities.
  • Work closely with senior system administrators, Bridgeway staff, and vendors to resolve issues and implement solutions.
  • Stay up to date with emerging technologies and participate in training to enhance system administration skills.

Requirements

  • 2+ years of professional experience in a technical support or system administrator role required.
  • Proficiency in server setup, configuration, scripting, and maintenance (Windows, Linux, and/or Unix environments).
  • Intermediate understanding of networking protocols (TCP/IP, DNS, DHCP) and security practices.
  • Ability to perform system backups, restore operations, and disaster recovery procedures.
  • Strong troubleshooting skills for hardware, software, and network issues.
  • Experience with cloud environments, Azure preferred.
  • Experience with system monitoring and management tools is a plus.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.
Benefits
  • Competitive salary
  • Remote work flexibility
  • Professional development opportunities
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
server setupserver configurationscriptingmaintenancenetworking protocolsTCP/IPDNSDHCPdisaster recovery procedurescloud environments
Soft Skills
troubleshooting skillsproblem-solving abilitiesanalytical abilitiescommunication skillsinterpersonal skillscustomer servicecollaborationdocumentationtraining participationemerging technologies awareness
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Sciencerelated field degreeequivalent experience