Manager, Professional Services
Bridgeway Benefit Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Report on work progress and obstacles regularly within your team while providing advice, guidance, encouragement, and constructive feedback to the team.
- Manage processes, lessons learned, and best practices within your area of responsibility, continuously driving improvements and efficiency.
- Act as a point of escalation for both customer and internal issues, providing timely resolutions and ensuring customer satisfaction.
- Enable, support, and empower individual contributors reporting directly to you, fostering their career growth and development.
- Effectively manage the workload within your team, ensuring resources are allocated appropriately to meet project and customer demands.
- Review and maintain resource load and all related administrative tasks in OnePlan
- Proactively identify and recommend changes needed to improve team effectiveness and drive positive outcomes for the customer and department.
- Review and approve time sheets and expense reports as appropriate.
- Lead the process to estimate existing customer project work to be delivered by resources on your team.
- Manage small, existing customer projects assigned to team resources, including assigning tasks, forecasting project work, setting due dates, and completing billing milestones.
- Oversee project delivery within your team, achieving on-time and on-budget targets
- Collaborate with the Director, PSO to develop and own the onboarding plan for all new team members within your area of responsibility, ensuring a smooth transition and integration.
- Contribute to revenue targets and ensure profitability of service engagements.
- Develop timelines and action steps for anticipating, framing, and effectively communicating changes within your team.
- Collaborate with Human Resources to hire team members.
- Work closely with product, engineering, and customer success teams to align services with product capabilities.
- Conduct regular one-on-one meetings with direct reports to provide constructive feedback and guidance.
- Set clear performance expectations for each direct report and provide guidance to help team members meet expectations.
- Evaluate team members’ performance, skills, and potential for growth.
- Support cross-functional initiatives to improve internal operations and increase customer satisfaction.
Requirements
- Minimum 5 years’ experience working in Benefits Administration (Taft-Hartley experience is a plus)
- 3+ years' experience in a leadership role within Professional Services or similar function
- Bachelor's degree in a related field
- Demonstratable experience in leading and developing high-performing teams.
- Strong strategic thinking and decision-making abilities
- Excellent communication and interpersonal skills
- Ability to manage and prioritize multiple projects and initiatives
- Demonstrated experience in process improvement, optimizing professional service methodologies to drive efficiency
- Strong customer focus and problem-solving skills. Ability to build relationships and manage difficult conversations
- Experience in coaching and developing individual contributors within a team.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Benefits AdministrationTaft-Hartleyprocess improvementproject managementresource allocationperformance evaluationbilling milestonesteam developmentstrategic planningforecasting
Soft Skills
leadershipcommunicationinterpersonal skillsstrategic thinkingdecision-makingproblem-solvingcoachingrelationship buildingtime managementconstructive feedback