Bridgestone EMEA

Customer Service Representative, Portuguese

Bridgestone EMEA

full-time

Posted on:

Location Type: Hybrid

Location: Poznań • Poland

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Tech Stack

ERP

About the role

  • You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
  • Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
  • Record and process custom/special orders and coordinate with relevant teams.
  • Respond promptly to escalated customer issues and ensure resolution.
  • Act as the first point of contact for customer queries and complaints.
  • Provide advanced product/service information and support fitment inquiries.
  • Follow sales and channel dynamics to provide tailored suggestions to customers.
  • Build strong customer relationships and adopt customized strategies.
  • Collaborate with cross-functional teams to resolve issues and improve processes.
  • Participate in regional meetings and share feedback from stakeholders.

Requirements

  • Previous experience in customer service roles is an advantage
  • SAP knowledge
  • Basic Excel skills
  • Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
  • Ability to navigate data and use Power BI for insights
  • Portuguese C1
  • English C1
  • Strong communication and problem-solving skills
  • Customer focus and ability to manage complex issues
  • Collaborative mindset and ability to work across departments
  • Goal-oriented and proactive approach
  • Ability to prioritize and manage multiple tasks
  • Resilience in handling challenging customer situations.
Benefits
  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPExcelCRM toolsPower BIdata navigation
Soft skills
communicationproblem-solvingcustomer focuscollaborative mindsetgoal-orientedproactiveability to prioritizeresilience