Reseller Customer Success Manager
Bridgestone Americas
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Ohio, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 - $82,000 per year
Job Level
JuniorMid-Level
About the role
- Host regular meetings with Reseller Partners and present business reviews, requires the ability to communicate effectively and build strong relationships
- Advise and collaborate with other internal teams regarding Reseller challenges and requests
- Guide Reseller Partners through our Reseller onboarding and certification process
- Help to identify gaps, best practices, and inefficiencies to continuously improve service
- Proactively monitor customer health to assess churn risk
- Work to develop and improve customer experience, interaction, and Reseller training throughout the customer journey
Requirements
- Minimum of 2 years experience in Customer Service or Account Management, Reseller experience a plus
- Excellent verbal and written communication skills with the ability to communicate effectively at all levels
- Self-driven and proactive nature, professional demeanor with strong conflict resolution skills
- CRM software experience a plus, Salesforce preferred
- AI experience a plus
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer ServiceAccount ManagementReseller experienceConflict resolutionCRM softwareSalesforceAI experience
Soft skills
Effective communicationRelationship buildingCollaborationProactive natureProfessional demeanor