BridgePhase

Project Manager

• Serve as the primary point of contact for NS2 Cloud Customers within Federal Accounts, including DoD and Fed-CIV agencies, focused on S/4HANA RISE Private Cloud Edition.
• Lead strategic and operational delivery from contract signature through onboarding, service delivery, release and maintenance planning, governance, architecture oversight, and renewal strategy.
• Serve as senior-level customer engagement lead and trusted advisor.
• Conduct executive and quarterly business reviews with customer leadership.
• Deliver and interpret balanced scorecards and performance KPIs.
• Translate Federal mission goals into SAP NS2 cloud strategies and roadmaps.
• Lead complex onboarding and transition projects in regulated DoD and Fed-CIV environments.
• Serve as single point of contact for NS2 Cloud Services support requirements.
• Manage multi-domain service delivery against scope, budget, and milestones.
• Oversee incident management and escalations with MCC and OCC teams.
• Develop and enforce quality and compliance plans.
• Lead customer release and maintenance planning, IT calendar management, and version control.
• Build executive relationships across procurement, program management, and security compliance stakeholders.
• Identify upsell and service expansion opportunities with Sales and Solution teams.
• Support renewals, contract extensions, and commercial change requests.
• Drive Cloud Application Services operating profit reviews and SLA management.

SAP Project Manager