BridgeFlow - Asana Partner

Solutions Engineer

• Analyze and assess the current state of customer processes
• Implement the right workflows and set up customer environments
• Organize and lead customer workshops (virtual and on-site)
• Continuously support and advise customers
• Identify and realize optimization potential in existing workflows
• Confidently engage stakeholders at all levels of an organization
• Enable organizational change and support customers with change-management activities
• Work with Sales and Marketing on acquiring new customers
• Think and act in a business-oriented way and contribute to the strategic development of our consulting and training programs
• Independently acquire and manage customer accounts

Senior Solutions Consultant, Dutch Speaking

Customer Success Manager

• Primary point of contact for customers with questions about our services
• Build and maintain long-term relationships with top clients
• Develop and manage nurturing strategies
• Plan and conduct Quarterly Business Reviews with Tier 1 clients
• Support the consulting team with customer success activities
• Maintain customer updates and opportunities in the CRM
• Collect and analyze customer feedback to improve our offerings
• Ownership of the BridgeFlow Academy and customer support within the Academy